Field Supervisor

Job TitleTopView Sightseeing is a New York City-based company offering a variety of sightseeing bus tours. We own and manage the portfolio of brands, including TopView Sightseeing, Event Cruises NYC, Liberty Cruise, Bike Rental Central Park, and Attraction Pass. TopView Sightseeing serves over 500k customers annually, creating unforgettable experiences for New Yorkers and visitors. TopView Sightseeing is a fast-growing company with significant room for growth; it offers a dynamic, one-of-a-kind work environment and is a workplace filled with enthusiastic, engaged, and supportive co-workers.ResponsibilitiesSupervising a team of Field Coordinators who welcome guests and monitor queue control at our bus stops.Being the liaison between escalated customer issues and managers.Collect guest information to assist in resolving customer service-related issues and concernsCoordinate with and support colleagues, bus operators, dispatchers, and managers to execute the day-to-day operationsBe responsible for company equipment.Promote a culture of positivity and teamworkMonitor the safety of employees and guests.Conduct and submit various reports as assignedRequirementsComfortable and effective working outdoors in various weather conditionsThe ability to provide excellent customer serviceAbility to work in all weather conditionsOutstanding interpersonal and communication skillsOrganized and attentive to detailThe ability to manage crowds and remain calm in stressful situationsThe ability to stand for long periods.Willingness to work on weekends and holidaysThe ability to work with Google office applications, e.g., docs, sheets, email, chatThe ability to supervise a team of 20 to 30 people.Job TypeFull-time Pay: $20-$22 per hourBenefitsEmployee discountHealth insurancePaid TrainingSchedule8-hour shiftDay shiftHolidaysNight shiftWeekend availabilitySupplemental PayBonus pay