Content Restoration Lead

Job Description

Job Description

The Contents Restoration Lead will ensure crews arrive to job sites prepared and ready to work. The Contents Restoration Lead will assist crews with packing out or packing back items and cleaning residential and commercial buildings. The Lead will be responsible for accurately documenting jobs as well as ordering supplies needed for the Contents Department. You should be able to communicate professionally and compassionately to homeowners. 

Key Responsibilities:

• Perform on-site contents pack outs after fire and water losses, including careful inventory, labeling, and documentation of customer belongings using paper or digital systems.
• Order packing and cleaning supplies for the Contents Department. 
• Oversee and assist a small crew at job sites.
• Clean, deodorize, and restore a wide variety of contents (furniture, electronics, household items, décor, clothing, etc.) affected by fire, smoke, and water, using appropriate chemicals, equipment, and methods.
• Structure cleaning; including wiping walls, ceilings, cabinets, and fixtures after fire or water damage.
• Identify and separate salvageable vs. non-salvageable items; photograph and document non-restorable items as required for insurance.
• Prepare restored contents for return (pack-back), including repacking, labeling, staging, and placement back into the home or business.
• Follow all safety, cleaning, and documentation protocols, including proper use of PPE and restoration equipment.

Qualifications:

• Minimum 1–2 years of experience in restoration contents cleaning and pack outs (fire and water) required.
• Experience working for a restoration, moving, or related service company strongly preferred.
• High school diploma or GED required.
• Valid driver’s license with an acceptable driving record is a must.
• Ability to lift 25-40 lbs regularly, stand for extended periods, and work in a fast-paced, physical environment.
• Comfortable working in homes and buildings that have experienced fire, smoke, or water damage, including occasional after-hours or on-call work for emergencies.
• Strong attention to detail, especially with inventory, labeling, and documentation.
• Professional, customer-service mindset with the ability to work respectfully in occupied homes and businesses.
• Basic technology skills (smartphone/tablet) to use contents and photo inventory software.

• IICRC certifications such as CPT (Contents Processing Technician), FSRT (Fire & Smoke Restoration Technician), or WRT (Water Damage Restoration Technician).
• Prior experience specifically as a Contents Technician, Packout Technician, or Contents Cleaning Tech.

This is a full- time position, Monday – Friday 8 am – 430pm. With occasional evenings and weekends for emergency calls as needed.