Associate Manager

Overview PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at and About Express Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app. Store Name Crabtree Valley Responsibilities Express is seeking an Associate Manager to join our team. The Associate Manager supports the store manager in managing store operations, recruiting, management, training and sales functions, drives productivity, compliance with company policies, and creates a great in-store shopping experience for our retail customers. Key Responsibilities Attract, hire, develop, inspire, and retain top talent Support an environment which encourages an exceptionally high level of store morale Focus all store associates on creating an environment built on teamwork and a "one team" mentality Coach, teach, train, recognize and manage all aspects of performance and development for all store associates up to and including Sales Leaders, to encourage professional growth and build a bench of talent Identify high performing store associates and assist in their growth Develop and maximize the success of store associates to achieve sales potential and customer experience Attract and hire store associates, up to and including Sales Leaders Analyze the business and execute/communicate clear action plans that optimize results Manage all aspects of daily store operations Ensure all store associates have clarity on goals and action plans Provide feedback to help support the creation of clear action plans that optimize results Manage and delegate workload and ensure execution of plans and strategies across the store Maintain adherence to Company Policies and ensure the safety of store associates and customers Manage merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store Optimize sales/operations opportunity by leading the associates to consistently execute merchandising strategies, operations, loyalty programs and other company initiatives With approval of the Store Manager, build an effective schedule with the right associate in the right place at the right time Support and develop a store environment focused on delivering a great in-store customer experience Resolve customer complaints to a positive outcome. Determine the source of issues and take initiative to identify and resolve Lead consistent focus on delivering a great customer experience Create a culture of proactive customer engagement to exceed our customer's expectations Drive loyalty and credit card acquisition through an engaged store team Create positive in-store experience through visual standards Other essential functions may occur as directed by your supervisor Required Experience & Qualifications Education: High School or Equivalent Years of Experience: 3-5 of relevant job experience Proficient in use of technology (iPad, registers) Meets defined availability criteria, including nights, weekends and non-business hours Meets physical requirements Critical Skills & Attributes Previous retail experience preferred Proven ability to drive sales results Strong supervisory, communication and customer service skills Minimum of two years relevant experience Prior sales management experience Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match Merchandise discount Paid Time Off Parental leave for new moms and dads For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more. Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide. Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate. Closing If you would like to know more about the California Consumer Privacy Act click here. An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call View phone number on click.appcast.io and say 'Associate Relations' or send an e-mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. Notification to Agencies : Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made. #J-18808-Ljbffr