Supervisor Food Services

UNC Food Services Supervisor

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Our Nutrition and Food Services team are true culinary professionals within an award-winning, nationally recognized healthcare system. As a valued member of the UNC Health family, our NFS team helps to provide top-quality Carolina Care, fueling our patients, their families, and our employees. Our recipe for career success is reflected in our organizational values and what we can offer our team members. Offering a full comprehensive benefits package with up to 5 weeks of paid time off accrued annually, tuition assistance, and highly competitive starting wages. We offer higher hourly wage incentives for those who work night shifts and for prior relevant experience. See yourself at UNC Health and join our One great team!

UNC Hospitals and Starbucks!! Join the UNC Hospitals' team while working in the Starbucks Caf located in the North Carolina Cancer Hospital.

Summary:

As a Starbucks shift supervisor, you'll be a role model of the store operations standards that define our Starbucks Experience. You'll lead each shift, working alongside a team of baristas to deliver quality customer service and expertly crafted products. You'll be in an energetic store environment where you'll have the ability to positively influence and guide others, maintain an encouraging team environment, and grow your leadership skills. We believe our shift supervisors are leaders in creating an uplifting experience for our customers and baristas alike.

Responsibilities and essential job functions include but are not limited to the following:

Promote and uphold Starbucks' mission, values, and culture with integrity and professionalism

Maintain a calm and positive presence during high-volume or unexpected situations

Proactively assess customer and store needs to ensure a seamless experience

Support store leadership by communicating shift updates and contributing to a welcoming "Third Place" environment

Assist in training and coaching baristas, providing real-time feedback and performance input

Deliver exceptional customer service with a customer-first attitude

Foster strong team relationships by understanding and supporting individual needs

Execute all store operations during shifts, including opening/closing tasks, cash handling, and safety procedures

Ensure consistent quality of beverages and food in accordance with company standards and health guidelines

Recognize team achievements and help cultivate a motivating and rewarding work atmosphere

Utilize operational tools to maintain high performance and shift efficiency

Maintain punctual and reliable attendance, with or without reasonable accommodation

Meet store operating policies and standards, including providing quality beverages and food products, cash handling, and store safety and security, with or without reasonable accommodation

Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients, or substituted ingredients

Available to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays

Knowledge/Skills/and Abilities Requirements:

Ability to direct the work of others

Ability to learn quickly, effective oral communication skills

Knowledge of the retail environment

Strong interpersonal skills

Ability to work as part of a team

Ability to build relationships Starbucks and its brands are an equal opportunity employer of all qualified individuals

Preferences:

1. One (1) year of customer service experience in a retail or restaurant environment

2. Six (6) months of experience in a position that required constant interaction with and fulfilling the requests of customers

3. Six (6) months of experience (or more) delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees