LEASING ASSOCIATE

Job Details Location: THE COLONY - CANYON COUNTRY, CA 91387 Position Type: Full Time Salary Range: $18.00 - $19.00 Hourly Job Shift: Day Position Overview: As a Leasing Associate, you will play a crucial role at GHP. You will be the “face” of the company and responsible for making an extraordinary long‑lasting first impression. You will be the first contact for our prospective residents and the driving force in helping them find the best place to call home. By combining your passion, knowledge, and outstanding customer service skills, you will build connections and show prospective residents why they should select GHP as their new home. The ideal candidate will have an outgoing and friendly personality, as well as an entrepreneurial mindset. This position is full‑time, and is not exempt from overtime. Reports To: Leasing Manager Essential Job Duties Customer Service Provide a memorable leasing experience for prospective residents through completing creative and personalized tours. Create a sense of community and an outstanding living experience for new residents. Assist with all prospect inquiries including application process, tour coordination, lease administration, approval process, and move‑in process to ensure the new resident has the best move‑in experience attainable. Work closely with the Leasing Manager and our Service Teams to ensure the resident moves into an apartment home that is welcoming and ready for move‑in to the company’s highest standards. Demonstrate service excellence by being a role model for company values, our employee promise, policies and initiatives. Sales and Marketing Maintain a working knowledge of all community features and benefits and ensure these are showcased during the sales process with all prospects. Create interest in GHP properties through creative campaigns, continuous outreach, and social media. Demonstrate a sense of urgency when making appointments for future residents to visit the community. Continuously reach out to potential residents with tailored updates – from the ideal floorplan they’ve had in mind to the best restaurant in the neighborhood. Create a pipeline of prospects by ensuring all leads are followed up and addressed. Adhere to sales and occupancy goals, and service standards, by consistently delivering a strong closing ratio. Shop competitive properties and stay up to date with the competitive space in which the community operates. Develop and maintain an ongoing resident retention program through reputation management and marketing activities. Qualifications Desire to deliver an exceptional resident and colleague experience in a fast‑paced, high‑energy environment. Personable, positive, team‑oriented mindset. Ability to multitask, work independently, manage competing requests and priorities. High school diploma or equivalent experience. 1‑3 years' practical experience in sales or customer relations. Knowledge of Fair Housing preferred. Previous experience with Mystery Shopping program. General computer skills required. Valid driver’s license and current car insurance on file will be required at some properties where driving is a necessary job function and alternative transportation isn’t feasible. Physical Requirements Frequently move/traverse, ascend/descend stairs in/around apartment homes and community. Constantly position self to bend, stoop, reach, lift. Occasionally lift/move/carry up to 25 lbs with/without assistance. Frequently lift/move/carry 5 lbs. Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors. Ability to remain in a stationary position for extended periods of time. Ability to observe details at close range (within a few feet of the observer). Constantly operate computer, 10‑key and other office productivity machinery. Constantly work in low to moderate noise levels. Constantly work in outdoor weather conditions. Cognitive or Mental Requirements Reading Writing Ability to communicate clearly; Ability to deal with complex issues; Attention to detail. Eligibility Requirements Must have unrestricted work authorization to work in the United States. Must be willing to submit to a background investigation. #J-18808-Ljbffr