Universal Banker

Position: Universal Banker Location: Grandview, MO Job Id: 1536 # of Openings: 1 Job Summary Our Universal Bankers provide quality customer service and promote NASB’s products, services, and thoughtful solutions to make banking easy for our customers. The Universal Banker will assist in various banking activities, support mortgage sales team referrals, and help achieve branch sales and service goals. A $500 Sign‑On Bonus is available for the selected candidate. Responsibilities Providing outstanding customer service, greeting each customer as they enter the bank, answering the phone promptly, and taking ownership of each interaction; this includes the support of our mortgage sales team by making referrals. Assisting customers in their selection of various accounts and financial services, administering accounts, and positively impacting retention of current customers while achieving branch sales and service goals. Resolving any problems, issues, or questions to ensure customer satisfaction. Always maintaining a positive, friendly, and professional attitude. Assisting with all branch level marketing activities and promotions. Performing applicable aspects of daily operations, including opening new accounts, cash controls, balancing, exercising fraud prevention, handling customer transactions, and accurately completing all CIP requirements. Adhering to all policies and procedures, including those related to the Bank’s Bank Secrecy Act/Anti‑Money Laundering (BSA/AML) compliance program. Qualifications A high school diploma, GED or foreign equivalent required; college degree or military equivalent preferred. One year’s experience in a Retail or Sales environment engaging with customers, making product recommendations leading to sales, or relevant experience required. Credit and background checks will be required. Ability to work branch hours Monday - Friday and alternate Saturday mornings. Ability to learn products, services, and procedures quickly and accurately. Financial management and responsibility skills. Excellent communication skills with demonstrated ability to adapt conversation of NASB products/services based on customers’ varying needs in person and over the phone. Basic math skills: ability to solve problems and quickly identify currency denominations. Time management and organizational skills, including being detail‑oriented and thorough. Bilingual desired, but not required. Sound judgment and decision‑making abilities. Ability to lift/carry up to 25 pounds occasionally. Benefits NASB offers unparalleled opportunities for career development and advancement, competitive compensation and bonus opportunities, and a well‑rounded benefit package, including medical, dental, and vision coverage, a 401(k) retirement plan with an immediate employer match, and generous paid time off including PTO, 11 holidays, birthday, and volunteer time off. $500 Sign‑On Bonus available. Equal Employment Opportunity North American Savings Bank is an Equal Opportunity/Veterans/Disabled employer. EEO Disclosures FMLA Notice – Employee Rights and Responsibilities E‑Verify Notice Right to Work (in Spanish) EEOC Poster (in Spanish) EPPA Notice Policy Statement on Behalf of Protected Veterans and Individuals with a Disability Additional Information Benefits may change at any time. Certain benefits may have specific eligibility requirements. All employment offers are contingent upon applicant successfully completing background screenings. Terms: $250 paid out after 30 days of employment. Second payout of $250 after 90 days of employment. Complete details provided upon job offer. #J-18808-Ljbffr