Host - $21/hour

West End Social Host

The West End Social Host is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous and efficient service to guests throughout their dining experience.

Essential Job Functions

• Greeting and engaging with guests in a friendly, courteous, and professional manner.
• Take phone calls and review messaging services
• Ability to organize reservations and plot server sections
• Willingness to learn and operate OpenTable for reservation system management
• Maintain knowledge of menus, daily specials, and outlet offerings.
• Perform opening, closing, and side-work duties per assigned station and checklists.
• Maintain clean, stocked, and organized service areas.
• Answer phones professionally and handle guest inquiries efficiently.
• Warm, approachable demeanor and commitment to providing attentive, service-oriented hospitality.
• Follow safety protocols, including knowledge of emergency procedures.
• Attend required meetings and trainings, and perform other duties as assigned by management.
• Understand and speak on current happenings on property

Education/Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

General Requirements

• Strong verbal and written communication skills with guests, team members, and management.
• Active listening and problem-solving abilities to address and resolve guest or employee concerns.
• Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.
• Demonstrated initiative and ability to anticipate guest and operational needs.
• Strong organizational skills with attention to cleanliness, efficiency, and productivity.
• Ability to apply and understand information, policies, and procedures to achieve operational goals.
• Flexibility to cross-train in other areas of hotel operations as needed.
• Professional appearance and grooming in compliance with company standards, including wearing the proper uniform and nametag.
• Consistent attendance and punctuality aligned with business needs.

Physical Demands

• Flexible and long hours are sometimes required.
• Light to medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during the entire shift.
• Must be able to maneuver throughout the dining area

Work Environment

• Primary work takes place in restaurant, lounge, and room service areas with exposure to a fast-paced, guest-facing environment.
• May be required to deliver room service orders to guest rooms, including traveling outdoors in varying weather conditions.
• May be exposed to moderate noise levels, hot and cold temperatures, and food and beverage handling.

Receipt and Acknowledgement

I acknowledge and understand that:

• Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind, and that my employment is at-will.
• The job description provides a general summary of the position however it is not all inclusive. I know of no limitations that would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.
• Job duties, tasks, work hours and work requirements may be changed at any time.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Aspen Meadows Resort.
• I have read and understand this job description: