Associate, Network Control Specialist

Job Title: Associate, Network Control Specialist Job Location: Melbourne, FL Job Description Provide technical support for large private communications network. Handle first line of support for customer and field calls into an operations center. Log calls and perform preliminary investigations into reported network issues. Create trouble tickets and initiate workflow for problem resolution. Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools. Employ various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF. Interpret equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration. Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer. This position is part of an onsite 24x7x365 NOCC environment where working rotating shifts is an essential function of the position as required by business needs. Workday schedule flexibility is required. This position is not eligible for remote work due to secure network access requirements. Qualifications To be eligible, applicants must be pursuing a Bachelor’s Degree in Telecommunications, Engineering, Networking, or Information Technology or have completed their Bachelor’s degree within the last 12 months, regardless of age. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. #J-18808-Ljbffr