Hospital Unit Service Coordinator III

JOB SUMMARY

The Unit Service Coordinator (USC), under direction of the Patient Care Unit Manager or Charge Nurse, functions as the focal communications source for clear and concise information to the members of the OR/PAR staff, medical staff, and other hospital departments and performs administrative functions directed toward positive patient care outcomes. All patient care team members are responsible to meet patient needs, demonstrate willingness to learn new skills, and foster a harmonious work environment in which high quality patient care and customer service is consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.

DUTIES & ESSENTIAL JOB FUNCTIONS

Communication A. Follows House and telephone standards as established by the Medical Center. B. Prioritizes and responds effectively to requests that occur simultaneously. C. Initiates appropriate procedures for all emergencies. D. Conducts oneself in a calm, controlled, and professional manner. E. Receives and relays messages from patients, families and staff to the appropriate personnel in a timely manner. F. Gives current, accurate and complete report to oncoming Unit Service Coordinator/Charge Nurse. G. Maintains unit-based flow board of patient bed assignments, transfers, discharges, and off-unit procedures. H. Notifies appropriate nurse and physician when patient arrives on the unit. I. Contacts physician and other appropriate staff when required. J. Updates bulletin boards and other communication sources on assigned unit. K. Communicates physicians' orders to nursing staff in a timely manner, and disseminates patient information. Administrative Functions A. Maintains adequate quantity of administrative forms and supplies at nursing station. B. Operates nursing unit equipment (e.g., computer, fax machine, imprinter device, intercom system). C. Reports and keeps track of malfunctioning equipment. D. Labels, assembles, and maintains all patient charts in functional order, to include filing reports of procedures, studies, tests, etc., and chart thinning as necessary. Keeps charts in proper location. E. Dismantles patient chart and prepares for delivery to Medical Records in a timely manner. Ensures completion of medical record. F. Accurately transcribes routine and STAT physicians' orders. G. Completes all forms and requisitions related to charges/billing. H. Consults with a nurse or physician when written orders are unclear. I. Schedules procedures, tests and x‑rays utilizing knowledge of the procedure and specific departments' functions to avoid conflict and disruption in scheduling. J. Receives and records patient information and admitting orders from physician's office or clinic for same day admissions. K. Ensures that patients' valuables are secured according to established procedures. L. Completes bed control functions per departmental policy in a timely manner including data entry of admissions, discharges, bed or unit transfers, and/or changes in attending or services. M. Copies necessary elements of chart for patient discharge or transfer to another facility or department. N. Utilizes Medical Center automated systems to access and maintain patient information. O. Orders patient medications, equipment, and supplies as requested. Other Duties and Responsibilities A. Orients new Unit Service Coordinators, students and staff as appropriate. (III level only) B. Follows all unit, department, Medical Center, and University policies, procedures and work rules. C. Maintains confidentiality in matters related to patients and/or staff. D. Adheres to all applicable Medical Center and unit‑specific infection control, health and safety policies and procedures, including annual safety training. E. Supports the mission, philosophy, and goals of the Medical Center. F. Supports the development of unit/team goals and actively participates in unit staff meetings, in‑services, and educational programs as required. G. Contributes to and actively participates in the quality assurance and quality improvement process, per JCAHO and/or other regulatory agencies. H. Maintains a clean, safe and functional work environment. I. Performs other duties as assigned.

LIVING PRIDE STANDARDS

Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards include personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, teamwork, cultural sensitivity and competency. Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients/families/colleagues perceive interactions as positive and supportive. Exhibits teamwork skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices. Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information. Demonstrates an understanding of and adheres to safety and infection control policies and procedures. Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

WORK ENVIRONMENT

Keeps working areas neat, orderly and clutter‑free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture. Picks up and disposes of any litter found throughout entire facility. Posts flyers and posters in designated areas only; does not post on walls, doors or windows. Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. Protects the physical environment and equipment from damage and theft. REQUIRED SKILLS (II & III Level) Ability to work in a busy, team‑oriented environment. Excellent interpersonal/communication skills to effectively interact with a diverse professional and patient population. Willingness to be taught/learn new skills. Ability to understand and communicate effectively in English both orally and in writing. Ability to perform basic arithmetic computations. Ability to prioritize and coordinate multiple tasks. Demonstrated customer service skills/experience. Ability to satisfactorily perform job duties as defined in the job description. Basic computer skills. REQUIRED SKILLS (III level only) Medical terminology. PREFFERED SKILLS (II & III Level) Ability to use office equipment. PREFFERED SKILLS (II level only) Experience in a health care setting. Medical terminology. The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. #J-18808-Ljbffr University of California - San Francisco