Front Office Receptionist

Job Description

Job Description

PrimeCare Orthotics & Prosthetics is seeking a dependable, friendly, and organized Front Office Receptionist to join our team. This individual will serve as the first point of contact for our patients and help ensure that daily front-office operations run smoothly and professionally.

Key Responsibilities

• Greet patients and visitors in a welcoming and professional manner.
• Answer and direct incoming telephone calls.
• Check patients in and out and verify demographic and insurance information.
• Collect copayments, balances, and required patient forms.
• Schedule and confirm patient appointments.
• Monitor the front desk and maintain an organized reception area.
• Scan, upload, and accurately file documents in patient records.
• Communicate with patients, clinical staff, referral sources, and insurance representatives.
• Assist with obtaining prescriptions, referrals, medical records, and other required documentation.
• Protect patient confidentiality and follow HIPAA requirements.
• Complete assigned tasks accurately and within established deadlines.
• Provide general administrative support to the clinic team.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist, customer service, or medical-office experience preferred.
• Strong telephone etiquette and customer-service skills.
• Excellent organization, communication, and time-management skills.
• Comfortable using computers, electronic medical records, email, and standard office equipment.
• Ability to multitask and remain professional in a busy medical-office environment.
• Dependable, punctual, detail-oriented, and able to work well as part of a team.
• Bilingual English/Spanish is strongly preferred.

What We’re Looking For

The ideal candidate is compassionate, professional, and committed to providing an excellent patient experience. They should take initiative, communicate clearly, follow established procedures, and understand the importance of accuracy and confidentiality in a healthcare setting.