Clinic Manager

Job Description

Job Description

CLINIC MANAGER – Mira Mesa

JOB TITLE

CLINIC MANAGER

REPORTS TO

DIRECTOR OF CLINIC OPERATIONS

DEPARTMENT

OPERATIONS

STATUS

FULL-TIME (NON-EXEMPT)

HOURS 

MONDAY - FRIDAY 8:00 AM - 5:00 PM 

“We exist to provide quality and patient-centered healthcare to every member of our communities, regardless of the ability to pay.”

DESCRIPTION

Reporting directly to the Director of Clinical Operations, the Clinic Manager is responsible for the oversight and management of three (3) clinics within the northern region, delivering Primary & Specialty Care Services, Mira Mesa Main Clinic. The CM ensures compliance with local, federal, and internal standards, policies, and regulations. Essential responsibilities include managing the day-to-day clinic operations, fiscal oversight, recruitment, onboarding, training, development, staff retention, and maintaining exceptional patient experiences regardless of the ability to pay.

The Clinic Manager addresses escalated issues and serves as a critical resource for areas under their leadership, including overseeing administrative functions such as billing systems, facilities and safety protocols, patient registration, scheduling (via eClinicalWorks), insurance authorizations, and training staff. 

The Clinic Manager will lead and participate in developing and implementing Quality Improvement/Quality Assurance (QI/QA) programs, maintaining alignment with organizational and Patient-Centered Medical Home (PCMH) goals. They evaluate and resolve incident reports on privacy, safety, and patient satisfaction. 

In partnership with the CFO, the Clinic Manager is responsible for overseeing the financial operations of their assigned clinic. This includes budget management, ensuring all expenditures align with financial goals and compliance requirements, and ensuring the effective management of the slide fee scale and copay collection. 

The Clinic Manager must also ensure that EOD billing procedures are accurate and submitted on time. The Clinic Manager will work closely with the Finance and Operations teams to ensure the clinic's financial sustainability and successful delivery of high-quality, cost-effective care to the community.

The Clinic Manager supervises patient support staff, including Patient Service Representatives (PSRs) and Medical Assistants (MAs), while collaborating with the Director of Operations and the Chief Medical Officer in managing clinical providers.

MINIMUM QUALIFICATIONS

• Three (3) or more years of demonstrated Primary Care (family/internal medicine) experience as a Clinic Manager is required .
• Multi-clinic/Regional Management Experience strongly preferred.
• LVN or Medical Assistant strongly preferred.
• High School diploma required.  Bachelor's Degree in related areas; and/or equivalent combination of experience/training.
• Exceptional attention to detail, strong time management abilities, and the capacity to plan for both human and physical resource needs. 
• Strong knowledge of front desk, back office, insurance authorization, verification process, and procedures.
• Exceptional patient experience and service recovery skills and experience.
• Experience working with a multidisciplinary team including administrators, physicians, Nurse Practitioners, and therapists.
• Ability to multitask in a busy outpatient practice environment and ensure deadlines are met effectively.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Must be up to date on COVID vaccination series.
• Employment is subject to a criminal background check, drug screen, and pre-employment examination.