IT Helpdesk Intern

Position Title: IT Helpdesk Intern Company: Reef Capital Compensation: $18-20/hour Location: Lehi, Utah Reef is a Utah-based vertically integrated investment and development firm founded in 2005. Reef's team is currently involved in some of the most prominent development transactions in Utah and other targeted geographies across the United States. Built on two decades of success, our investment approach combines proven expertise with purposeful innovation. Reef's team has completed more than 500 transactions across all lines of business. In addition to our real estate investment strategy, Reef and/or affiliates own and operate various businesses that add significant long‑term value to its projects. We have grown rapidly, growing from about 25 employees to well over 400, with managed assets on behalf of over 750 institutional and individual partners worldwide. With the motto "Expect the Best," Reef's most prominent developments include Black Desert Resort, a $2 billion luxury resort in Ivins, Utah; Marcella, a luxury private golf community in Park City, Utah; Tributer Resort, Virginia's newest premier private lakeside golf destination; Cornerstone Club, a 5,000‑acre residential community, private club, and resort in Telluride, Colorado; Sweetens Cove, a renowned and evolving golf destination nestled in the Tennessee Valley; and the restoration of the historic Coco Palms Resort in Wailua, on the island of Kauai, Hawaii. Our culture is defined by a shared set of principles that guide how we think, collaborate, make decisions, and pursue success together. This mindset serves as the foundation for the five principles that define how we work together: first, we are One Reef, always prioritizing the success of the whole over individual agendas; we speak candidly and respond collaboratively; we move in solidarity once a decision is made; we take full accountability for outcomes in our domain; and we refuse to settle for anything less than extraordinary. These aren’t aspirational values posted on a wall. They are the behaviors we hire for, develop, reward, and exhibit each day. Candidates who thrive at Reef bring energy, ownership, and a genuine commitment to raising the bar on everything they touch. Position Summary Reef is seeking a customer service‑oriented, motivated, and tech‑savvy IT Helpdesk Intern to join our team. The ideal candidate will be pursuing a degree in a technology related field, seeking applicable experience to apply their education in a fast‑paced environment. You will play a crucial role in supporting the Helpdesk Manager in their responsibilities. Responsibilities Ticket Management: Triage, resolve, and elevate support tickets within defined SLAs, ensuring KPIs are met across Windows and Mac OS environments. User, Software, Device Management: Assist with onboarding and offboarding processes, provisioning software and hardware, maintaining MDM systems, actioning access control change requests, and auditing technology costs. Software & Admin Support: Support the administration of various software platforms, ensuring proper security, functionality, and availability. Assist with audits to reduce unnecessary costs and maintain accurate licensing records. Hardware & Equipment Support: Help maintain IT‑related equipment, supporting optimal functionality and inventory tracking across Lehi and Park City offices. Training & Documentation: Create and maintain documentation for software and hardware, and assist with training staff on company systems as needed. Process Improvement: Identify opportunities for automation and efficiency improvements in IT processes, with opportunities to learn and apply artificial intelligence and scripting for automating tasks. Qualifications Currently pursuing or recently completed a degree program in Computer Science, Information Technology, Cybersecurity, Information Systems, or related fields. Familiarity with Windows and MacOS operating systems. Basic understanding of security best practices. Strong problem‑solving and organizational skills as well as attention to detail. Ability to work primarily on site at the Lehi office and reliably commute to our Park City satellite offices once a week (Mileage will be reimbursed). Ability to work between up to full‑time hours during the summer and part‑time hours during the school year with flexibility based on educational activities. #J-18808-Ljbffr