Season Ticket Account Associate

Season Ticket Account Associate

Job Category: Sales

Location: Orlando, FL

Employment Type: Full-Time

Description

At the Orlando Magic, our approach is to not only learn as much about you as we can, but for you to learn about us. This is definitely a two-way street, so time with your potential new leader, teammates, and/or other departments that the role will work with is critical. It isn't just, "what are we looking for", but also, "what do we have to offer you" and "are we the right fit for you." While every position is different, our interview process is typically a three-step process, with our sales roles being a combination of phone interview, Teams interview and then a final in-person interview that includes a 10 minute "Brand Me" presentation from the candidates where they get to present their personal story/brand/why they love doing what they do.

What We Offer You

18 days of personal time off per year + 13 holidays (that is 31 paid days off year!) plus reduced summer work hours (every other Friday off during the off-season, which averages to another 8-9 days annually)

A hybrid work model, casual work attire on non-game days, staff tickets to Magic home games, learning and development opportunities, Employee Resource Groups (ERGs), company sponsored events, volunteer opportunities & outings for every employee

Fantastic benefits that include: medical, dental, vision, 401(k) with company matching, mental wellness resources, subsidized gym memberships, maternity & paternity leave

Culture built on Community, Innovation, Legendary and Teamwork

A Little About The Season Ticket Account Associate

The Season Ticket Account Associate will be responsible for generating maximum revenue through selling a full menu of products including season tickets, partial plans, group tickets and hospitality primary through face to face, external client meetings.

What The Season Ticket Account Associate Will Do

• Generate maximum revenue for the Orlando Magic through full-menu selling of ticket products.
• Sell $300,000 in revenue of full seasons tickets, partial plans, group tickets, and hospitality for the Orlando Magic and designated non-Magic events.
• Achieve daily, weekly, and monthly hustle metrics set by the Assistant Director of Season Ticket and Plan Sales.
• Create and develop new business by regularly pitching new prospects.
• Work at Orlando Magic home games: staffing designated ticket sales stations, fulfilling events, visiting newly-sold customers, and prospecting new sales.
• Manage all season ticket/partial plan accounts and work with the service department to provide the highest level of customer service throughout the season.
• Sell, plan and coordinate group and/or hospitality events (Kids Tunnels, Suite Rentals)
• Attend outside events with the purpose of selling ticket packages in conjunction with the marketing department.
• Participate in face to face, external client meetings regularly (50% of schedule workweek) or more) with the purpose of generating revenue through the full menu of Orlando Magic ticket products.
• Timely producing accurate updates on prospecting activity, sales performance, outside appointments and event recaps, and account management.
• Demonstrate commitment to teamwork and ability to adhere to company policies and procedures.
• Attend and actively participate in daily and weekly department meetings.
• Maintain accurate records of all prospecting activities and closed sales.
• All other duties as assigned.

What The Season Ticket Account Associate Needs To Have

• Bachelor's degree preferred or equivalent work experience required.
• Minimum of two to three years of non-retail sales experience required.
• Willingness to work a flexible schedule including nights and weekends and all Orlando Magic home games (43+) and be on-call as necessary based on the changing priorities of the department.
• Proficient in Microsoft Office CRM and Archtics ticketing system.
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills and attention to detail required.
• Strong verbal and written communication skills with an emphasis on business writing skills.
• Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.
• Ability to work independently without supervision, be self-directed and demonstrate initiative.
• Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over.
• Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
• Exhibit good judgment and decision-making skills.

Physical Requirements

• Ability to stand, kneel, walk for long periods of time
• Ability to maneuver throughout the Kia Center during games

Please note that this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The Orlando Magic are not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at the Orlando Magic via-email, the internet or in any form and/or method without a valid written Statement of Work in place for this position from Orlando Magic HR/Recruitment will be deemed the sole property of the Orlando Magic. No fee will be paid in the event the candidate is hired by the Orlando Magic as a result of the referral or through other means.

The Orlando Magic is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you'd like more information about your EEO rights as an applicant under the law, please visit

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.