SSS IV - Tax Claim

Job Title

SSS IV

Job Description

The SSS IV provides intermediate administrative support and clerical duties within their respective department. This person must have strong organization, computer and typing skills. Following is a composite of essential duties, tasks and accountabilities; however, there are additional duties specific to each department.

Essential Duties

Essential duties, tasks and accountabilities will vary by department and may include the following:

• Receptionist/customer service duties (answer phones, make outgoing calls, direct calls, greet visitors).
• Typing and data entry (prepare and distribute lists, transcription, maintain statistical data, proofreading).
• Clerical duties (fax, copy, print, etc.).
• Maintain databases, logs, and spreadsheets.
• Sort and distribute incoming mail.
• Maintain and order supplies.
• Filing and indexing (locate and pull files, re-file, update and maintain records).
• Perform special projects as assigned (e.g., research, training, run errands, etc.).
• Perform other duties, tasks, and office functions, as required (e.g., attend meetings, facilitate meetings, etc.).

Tax Claim Bureau Essential Duties, Tasks and Accountabilities

• On a rotational basis, answer incoming phone calls and input summary notes on tax claim system.
• On a rotational basis, process payments at the public counter.
• Maintain assigned cash box fund including physical security, balancing/reconcilement and deposit preparation.
• Provide general office support.
• As appropriate, acquire cross-training in the following areas: -Tax certifications -Online payment processing -Mail-in payment processing -Daily office settlement processing -Monthly payout distribution processing -Monthly statutory interest posting/processing -Return & Claim mailer/posting processing -Sale Notice mailer/posting processing -Assist with January lien certification process -Assist with upset tax sale and judicial tax sale preparation activities -Periodic refund and Act 319 breach processing -Assist with testing of periodic system fixes and upgrades
• Background in accounting and experience with Oracle enterprise environment a plus.
• As needed, assist Assessment with incoming phone calls, public counter inquiries and other activities including periodic mailings, appeal application processing and filing.

Qualifications/Preferred Skills, Knowledge & Experience

• High School Diploma or General Education Degree (GED).
• Minimum of one year of general office experience.
• Intermediate skills in using a personal computer and various software packages
• Excellent verbal and written communication skills.
• Strong typing skills (minimum of 50 wpm).
• Ability to use office machines (fax, copier, calculator, etc.).
• Strong interpersonal skills.
• Strong grammar and spelling skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to work as part of a team.
• Flexibility.
• Ability to interface effectively with all levels of county management.

Preferred Skills, Knowledge & Experience:

• Associate degree from an accredited college or university with courses in Office Administration, or equivalent combination of education and experience.
• Excellent ability to establish priorities, work independently, and proceed with objectives without supervision.
• Customer service experience.
• Ability to establish priorities and carry tasks to completion.
• Strong ability to handle and resolve recurring problems.
• Ability to multi-task.
• Accurate and detail oriented.
• Ability to follow office protocol.
• Strong knowledge of county policies and procedures.
• Ability to use common sense understanding to carry out written or verbal instructions.

Additional Information

Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy. Computer Skills: To perform this job successfully, an individual should have:

• Intermediate Microsoft Office skills
• Intermediate Word skills
• Intermediate Excel skills
• Intermediate Access skills
• Intermediate PowerPoint skills
• Intermediate Outlook skills (Email and Calendar)
• Intermediate Internet skills (for research purposes)
• PeopleSoft Financial and/or HR skills or the ability to learn PeopleSoft

Physical Demands: Physical demands will vary by department and may include the following: While performing the duties of this position, the employee is frequently required to stand, walk, sit, bend at the waist, and talk or hear. Occasionally, the employee will need to reach or work with arms above shoulder height; kneel, stoop, crouch or squat; crawl; climb stairs; climb or work on a ladder; twist or rotate at the waist while working; push, lift or carry items; work with office machinery, and work with an uncommon level of noise. The specific vision requirements listed for this position are:

• Close vision (clear vision at 20 inches or less)
• Color vision (ability to identify and distinguish colors)
• Depth perception (ability to judge distances and spatial relationships)
• Ability to adjust focus.

Work Environment: The noise level in the work environment will vary by department from quiet to loud. Most departments will work inside 100% of the time (some departments may require working outside). Some departments may be required to work under crowded conditions with an aggressive population. Some work locations may have strong odors. May need to drive in extreme weather conditions.

Other: This is a highly visible position requiring strong professionalism. Must be able to remain courteous and maintain composure under stressful situations. Ability to deal with all types of personalities. May need to deal with cash and checks. Ability to work extended hours, as required. This position requires confidentiality.

Benefits

The County of Chester offers comprehensive benefits to our employees. Read more about our Benefits here.

Chester County of Pennsylvania