Customer Service Representative

Customer Service Representative | Collision CenterGreat customer service is just as important as a great repair.At VIVE Collision, our Customer Service Representatives are a critical part of the repair process. From the moment a customer walks through the door until they pick up their repaired vehicle, you'll help make an often-stressful experience easier by keeping customers informed, organized, and confident throughout the process.If you have collision center, auto body, dealership, automotive, or insurance experience, we'd especially like to hear from you. You'll already understand how valuable great communication and follow-through are when a customer is waiting to get back on the road.If you're organized, personable, comfortable in a busy environment, and enjoy helping people, this could be a great next step.Why Join VIVE Collision?You'll be joining a growing collision repair organization that values People, Process, and Passion and understands that every teammate plays an important role in delivering an exceptional repair experience.What we offer:Medical, Dental & Vision insurance options for you and your family, including domestic partners$50,000 employer-paid life insurance401(k) with employer matchHealth Savings Account (HSA)Paid time off to support work-life balance8 paid holidays, including Black Friday, plus your birthday as a floating holidayEmployee Assistance Program with confidential counseling, financial, legal, wellness, and work/life resourcesProfessional development and trainingOpportunities for advancement within a growing organizationWhat You'll DoAs a Customer Service Representative, you'll help keep customers informed and the front office running smoothly throughout the collision repair process.Your day may include:Greet customers and provide a welcoming, professional experienceAnswer incoming calls and assist customers with questions about their repairsProvide proactive repair status updates so customers aren't left wondering what's happening with their vehicleSchedule appointments and accurately enter customer and vehicle informationCommunicate with customers, insurance companies, and internal team membersFollow up with insurance carriers regarding claim status, payments, or other needed informationAssist Collision Consultants and shop leadership with administrative needsProcess customer payments and assist with accounts receivableMonitor and respond to emails in a timely mannerMaintain accurate digital and physical documentationHelp keep the front office organized and running efficientlyProvide additional administrative support as neededWhat We're Looking ForCollision repair, auto body, dealership, automotive service, or insurance experience is strongly preferred.We're especially interested in candidates who understand the pace and communication needs of a collision repair environment.You'll be a great fit if you:Have previous customer service, front office, or administrative experienceCommunicate confidently and professionally with customersAre comfortable handling a high volume of phone calls, emails, and customer interactionsCan remain calm and solution-focused when working with frustrated or concerned customersAre highly organized and able to manage multiple prioritiesHave strong attention to detail and follow-throughAre comfortable learning and working in computer-based systemsHave experience with Microsoft OfficeAre dependable, professional, and team-orientedTake initiative instead of waiting to be told what needs to happen nextCollision Experience? Even Better.If you've previously worked as a Collision Center CSR, Body Shop Receptionist, Collision Customer Service Representative, Automotive Customer Service Advisor, Dealership Service Receptionist, Body Shop Administrator, or similar role, your experience could translate especially well to this opportunity.You already know that collision repair isn't just about fixing a vehicle—it's about helping customers navigate an unexpected and sometimes stressful situation.We're in the people business. We just happen to fix cars.Ready for your next opportunity? Apply today and let's start a conversation.The specific pay rate/salary offered to a candidate may be influenced by several factors including experience, education, specialized certifications from OEMs, and where the job is located.We are an equal opportunity employer and consider all qualified applicants equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.