Assistant General Manager

Assistant General Manager

FLSA STATUS: Exempt

DEPARTMENT: Operations

LOCATION: Theater

REPORTS TO: General Manager

JOB SUMMARY: The Assistant General Manager is a brand ambassador who reinforces the company goals, values and mission statement while ensuring Cinépolis USA standards of luxury service. The Assistant General Manager is responsible for managing all Front-of-House functions of the theater including but not limited to: Guest Services, Servers, Bartenders, Runners, Expediter, and Concessions. Provide excellent guest experience to our guest and employees and oversee the quality, and consistency of our service, food, and beverage.

JOB DUTIES:

• People: Assists the General Manager in hiring hourly and exempt staff; provides on-the-job training, feedback, and coaching sessions. Ensures employee adherence to company policies and procedures in partnership with HRBP. Supervise day-to-day activities of multiple hourly staff members. Maximizes retention by conducting coaching and development sessions through engagement and feedback sessions. Enforce Cinepolis values to other employees. Attend and participate in Regional and Head office meetings and training.
• Process: Assigns work tasks and activities, prepare weekly schedules through HotSchedules, and ensures all shifts are covered. Assists the General Manager with the implementation and follow through on company initiatives. Partner with the General Manager with various projects, reports, scheduling, and analytics to achieve company goals and monitor processes (Mystery Shopper Reports, Weekly Audits, Regional Manager Audits, and other compliance reports). Conducts daily pre-shift Take One meeting and delivers team sales goals and current promotions. Manages and supervises the In-Seat Dining process and guest experience. Partner with the Regional Projectionist on film ingestion, maintenance, transferring, building of playlist in the LMS and resolving any system issues. Ensures a safe clean environment for employees and guest to reduce the risk of incident, injury and food handling related issues by following company policy of pre-and operative cleaning.
• Customer: Practice proactive guest management by following proper empowerment policy and recognizing opportunities before they occur, resolving the ones that always do and leaving the guest with a positive experience portraying a positive company image. Assists with the implementation of SMART plans based on guest feedback for Met Promoter Scores, and guest satisfaction. Proactively addresses guest service complaints and feedback through customer service platform.
• Financial: Ensures sales and revenues maximizations by managing selling techniques, sales audits sales, and assisting with dynamic showtime management and maximizing box office revenue. Assists with employee's schedule so it is well balanced according to labor budgets and business needs, financially feasible and guest satisfaction driven. Responsible to follow company financial and cash management processes and policies. Other duties as assigned.

EDUCATION AND/OR EXPERIENCE:

• Bachelor's Degree in Hospitality, Management or related field preferred

• 3-5 years of management experience in high volume entertainment and/or restaurant, with a strong emphasis of Food and Beverage experience

• Full-service background, have restaurant knowledge, including inventory and operations

• ServSafe, Food Handlers, Alcohol certification required

• Availability to work during holidays, nights, and weekends with increased hours during peak times

• Standing, walking, lifting, twisting, bending and traversing stairs on a frequent basis

SKILLS:

• Proven leadership and motivational skills

• Displays a professional appearance and is a positive role model within the restaurant and Support office

• Strong written and verbal communication skills

• Strong decision-making skills

• Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners

• High guest satisfaction expectations and focus

• Resourceful problem-solving skills

• Self-motivated and results driven

• Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously

• Holds self and others accountable to consistently maintain high performance standards

WORKING CONDITIONS/PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will walk, bend, and stand for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance. While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust and activity can be expected. The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of premise.

Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.