AV Equipment Service Technician

Job Description

Job Description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Procedural Service Technician acts as Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. This position drives an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, component repair, equipment and technology modifications, and installation support on all Operating Room equipment (OR systems integration, surgical lighting, surgical tables, computer/audio/video technologies, warming cabinets, and System 1E equipment) in a high stress healthcare environment. This person will also provide superior Customer service by pro-actively interacting and communicating with Customers on a daily basis, and will utilize technology to complete administrative requirements, aid in troubleshooting issues and improve the overall Customer experience in these operative and procedural patient areas within our customers. This is a safety sensitive position.

This is an on-site Technician position at a STERIS customer site in Boston, MA. The schedule for this on-site role is 6:30am-3pm M-F. While at the customer site, the Technician will be in an on-call status at all times due to customer needs and requirements for support.

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customer issues/problems expediently.

• Perform preventive and corrective maintenance required on STERIS **Surgical

** product lines, related product lines, and related competitive equipment in a safe and efficient manner. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).

• Perform Customer training and in-servicing on assigned equipment (lights, tables, integration, etc.). Coordinate these activities with DSM and Capital Account Manager.

• Ensure a positive Customer experience by performing installations or conversions on assigned equipment and start up custom equipment as required. Perform site visits for small projects and coordinate activities with project managers and/or installers.

• Utilize technology (smart phone, laptop computer and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion. This includes, but is not limited to: scheduling and updating work activities in Siebel, complete service reports and activities on-site; communicate effectively with internal and external Customers; troubleshoot equipment, improve productivity, learn new technologies; maintain on-site Customer Service Logs according to STERIS procedures; and maintain tools and parts inventory to prescribed levels.

• Establish and maintain effective communicative relationships with Customers, managers, support functions and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues. Utilize provided product and industry knowledge to assure Customer’s expectations of service are exceeded. Recommend product enhancements based on knowledge of the Customers equipment applications and processes. Actively seek continuing education opportunities.

• Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.

• Must learn and use proper operating room and hospital protocols while on-site. Must abide by all STERIS and Customer Health & Safety protocols and procedures. These may include OR Protocol and Sterile Field guidelines.

• Assist the Area Service Manager by conducting or assisting with inventory procedures to ensure inventory levels are maintained according to company policy, and resolve outstanding purchase order issues once recognized by the ASM.

• High School Diploma or GED w minimum of 4 years of work experience, including 2 years mechanical/technical directly related experience (e.g. mechanical, electrical, HVAC, automotive, IT)

• Customer and team engagement experience.

• Basic computer skills (MS windows/email, navigation, mobile app, data input into multi systems).

• Effective written and verbal communication skills.

• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements.

• Ability to work flexible hours, sometimes outside “normal business hours” and including over night travel (amount may vary based on district geography).

• Ability to establish effective home office (High Speed internet,, conducive working space, secure company owned equipment and info).

*Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.

Preferred experience:

• Bachelor’s degree preferred.
• Some technical exposure to OR medical devices and technology preferred. Strongly prefer 1 year of experience working on surgical equipment to include OR Integration, tables, lights, systems/audio/video integration, and other OR products.
• Technology integration experience strongly preferred.

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary + Incentive Compensation Program

• Cell Phone + Laptop

• Hands-on Training Program

• Paid Time Off + 9 Corporate Holidays Per Year

• Excellent Healthcare, Dental, and Vision Benefits

• Healthcare and Dependent Flexible Spending Accounts

• Long/Short Term Disability Coverage

• 401(k) with a Company Match

• Parental Leave

• Tuition Reimbursement Program after one year of service

• Additional Add-On Benefits/Discounts

Pay range for this opportunity is $61,400 - $79,500. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

You should be proficient in:

• 5 Why (Root Cause Analysis Method)
• Maintenance and Repair Skills
• Field Service Readiness
• Equipment Diagnostics & Troubleshooting
• Low Voltage Cabling Installation
• Audio-Visual (AV) Systems
• Network Connectivity Experience (TCP/IP, SDWAN)
• IT Infrastructure Hardware Experience

Machines & technologies you'll use:

• Digital Imaging Software