Automation Service Technician

Job Purpose

Responsible for performing technical duties related to the assembly, testing, and troubleshooting of all automated valve assemblies, both in-house and at customer sites.

Essential Duties and Responsibilities

Individual must be able to perform the essential duties with or without reasonable accommodation.

• Install and maintain products on customer sites.
• Train customers on the supplied equipment.
• Conduct service calls and preventive maintenance in the field.
• Schedule service appointments with customers.
• Troubleshoot all MRC Global-supplied equipment.
• Ability to do field measurements on all valves.
• Inspect all fabricated and purchased materials to ensure that customer specifications and industry codes and standards are met.
• Document non-conforming material and subsequent required corrective action.
• Document and maintain files as required to permit certification of compliance with product specification.
• Assemble and test mechanical, electric, pneumatic, and hydraulic automated assemblies both in the shop and in the field.
• Perform assembly on various types of electric or pneumatic assemblies, both in the shop and in the field.
• Perform pre-installation inspections to assist the project team.
• Follow all ISO procedures.
• Serve as a point of contact for technical/quality issues for local sales representatives.
• Report customer concerns and technical issues to local sales representatives.
• Coordinate communication between the sales office and the warehouse to ensure efficient and timely deliveries to customers.
• Establish a friendly and effective working relationship with manufacturers and internal and external customers using written correspondence, proper phone etiquette, and other effective interpersonal skills.
• Maintain 24-hour availability as needed in order to lend assistance to the Automation Shop Manager.
• Perform other duties and projects as assigned.
• Take reasonable care for the safety and health of yourself and others, and report workplace hazards, injuries, or illnesses immediately.

Education, Experience & Ability Requirements

Any combination of requirements which provide knowledge and abilities necessary to perform essential duties and responsibilities will be considered.

• High school diploma or a GED (General Education Degree) or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work.
• One year of mechanical experience.
• Must have a current, valid driver’s license and acceptable record at all times.
• Two years of related industry experience, either with MRC Global or with a similar work environment.
• Strong knowledge of, or ability to learn, products and processes.
• Must have the ability to acquire all necessary certifications for working at customer sites.
• Advanced mechanical knowledge of gearing, bearings, and moving assemblies.
• Advanced knowledge of electrical and pneumatic type equipment usage (e.g., pneumatic and electric tools, fixtures, and test equipment).
• Advanced knowledge of electricity and electrical components.
• Knowledge of and ability to use basic hand and power tools.
• Ability to learn and operate material handling equipment.
• Ability to establish working rapport with local management, technical inside and outside sales representatives, warehouse associates, and other branch personnel using proper phone etiquette and other effective interpersonal skills.
• Typing and computer skills, including MS Office (Outlook).
• Knowledge of or ability to learn about MRC Global warehouse business processes and software.
• Knowledge of operating standard office equipment.
• Ability to learn and be proficient in working with mechanical, electrical, pneumatic, and hydraulic valve automation assemblies.
• Ability to travel frequently within and outside the branch service area (U.S. and abroad), with frequent overnight and extended stays.

Additional Qualifications

• Must have the ability to provide documentation verifying legal work status.
• Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries.
• Ability to understand and comply with MRC Global guidelines and expectations, including Code of Conduct and Conflict of Interest guidelines.

Working Conditions

• For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
• Reasonable accommodation may be made to enable individuals to perform essential functions.