Call Center Agent

We have an outstanding Contract position for a Call Center Agent to join a leading Company located in El Segundo, CA.

Pay Rate: $25.00

Job Responsibilities:  

• Handle inbound and outbound customer interactions professionally and efficiently 
• Assist customers with account inquiries, settlement-related questions, and general support needs 
• Accurately document customer interactions and case details 
• Navigate multiple systems and applications simultaneously 
• Maintain confidentiality and professionalism when handling sensitive information 
• Meet productivity, quality, and service-level expectations 
• Follow established workflows, scripts, and compliance procedures 
• Demonstrate strong listening, problem-solving, and de-escalation skills 

Basic Hiring Criteria: 

• Previous call center, customer service, or contact center experience preferred
• Must have a minimum of one year of call center experience

• Strong verbal and written communication skills
• Comfortable working in a fast-paced, metric-driven environment
• Strong computer navigation and multitasking abilities 
• Ability to type and document information accurately 
• Professional demeanor with strong attention to detail 
• Must be able to articulate verbally clearly
• HS diploma, GED or equivalent required 

Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.