IT Technician - ServiceLink Flood

Information Technology Technician

ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service-oriented Information Technology Technician. The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users. If you thrive on being part of a high-performance team, we encourage you to apply today. This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation.

In this role, you will

• Perform hardware and software break / fix work including but not limited to upgrades
• Develop expert understanding of applications, internal software and associated technologies
• Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution
• Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
• Monitoring the infrastructure to identify/resolve issues
• Respond to escalated end-user issues

You possess

• Technical Associates Degree or equivalent preferred
• 2+ Years of technical work experience in a corporate environment preferred
• The ability to identify, develop and implement technical processes and solutions
• Project development and management skills
• Outstanding customer service skills

Responsibilities

• Perform application break / fix work including but not limited to upgrades
• Develop expert understanding of applications, internal software and associated technologies
• Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution
• Execute a daily caseload as assigned and provide updated ticket status information and/or case resolution
• Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
• Monitor the infrastructure to identify/resolve issues
• Respond to escalated end-user issues
• Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment
• Provide problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance
• Provide support utilizing all available tools including remote control technologies
• Assist in the coordination and execution of planned and unplanned infrastructure downtime activities as required
• Ability to carry, or otherwise move and position objects/employee equipment or like weighing up to 50 pounds
• All other duties as assigned

Qualifications

MINIMUM QUALIFICATIONS Technical Associates Degree preferred 2+ Years of technical work experience Experience in Windows 11 Experience with Microsoft Office 365 Experience with multiple hardware platforms Certifications a plus Effective problem-solving skills Excellent customer service skills Ability to multitask Highly organized Ability to work in a collaborative, team environment Ability to be productive in a fast-paced environment Ability to apply learning on a supervised basis Ability to grasp new concepts and develop skill set