Senior Operations Manager

Senior Operations DispatcherBlue Ridge NC Logistics LLC is a fast-growing Amazon Delivery Service Partner (DSP) based in Southern Pines, NC. We are committed to excellence in safety, reliability, and customer satisfaction. As we continue to expand, we are seeking a Senior Operations Dispatcher to join our leadership team and help oversee daily operations, route performance, and driver support.If you are a motivated, organized, and detail-oriented leader who thrives in a fast-paced environment, we'd love to hear from you.What We Offer:$50,000 – $60,000 per year, based on experience and qualifications + BonusFull benefits package including Health, Vision, Dental, Life Insurance, and 401(k)Opportunity for growth and leadership within the organizationPerformance-based incentives and bonusesSupportive, team-oriented work environmentResponsibilities:The Senior Operations Manager plays a key role in ensuring successful daily delivery operations. You will:Oversee dispatch operations for all delivery routes and ensure on-time performanceMonitor route progress and proactively resolve issues related to delays, safety incidents, or customer escalationsManage, coach, and support Delivery Associates (DAs) to meet company performance and safety standardsTrack and analyze operational metrics such as on-road performance, route completion, and station complianceCoordinate with Amazon station management, Driver Support, and Safety teams as neededAssist in scheduling, route planning, and daily logistics coordinationMaintain clear and professional communication across all levels of the organizationEnforce compliance with all company and Amazon policies, including DOT and safety requirementsPrepare shift handoff reports and identify process improvements for greater efficiencyRequirements:Must be 21 years of age or olderHigh school diploma or equivalent (Bachelor's degree preferred)2+ years of logistics, dispatching, or operations management experience (Amazon DSP or similar preferred)Strong leadership, communication, and problem-solving skillsAbility to work flexible hours, including weekends and holidaysProficiency with technology tools (Excel, Slack, GPS systems, routing dashboards, etc.)Ability to manage multiple priorities in a fast-paced environmentCommitment to safety, accuracy, and team collaborationPreferred Qualifications:Experience managing delivery operations or fleet managementKnowledge of Amazon DSP metrics (DSB, On-Road Compliance, DA metrics)Bilingual in English and Spanish is a strong plusExperience leading teams of 100+ employeesAt Blue Ridge NC Logistics, we believe in supporting and developing our people. Our leadership team works side by side with our drivers to ensure every delivery is made safely and efficiently.If you're looking for a career with purpose, growth, and teamwork — join us as we safely deliver smiles across North Carolina.