Associate Director, Field Reimbursement Management (FRM)

Position Overview We are seeking a highly skilled and detail-oriented team member to serve as Associate Director, Field Reimbursement Management (FRM). This role will report into the Senior Director, Patient Access and support Patient Access field operations for Otsuka’s CNS new launch product. This role will own and drive the day-to-day operations, analytics, and performance management of the Patient Access teams supporting the CNS new launch product, and other components of the CNS support as needed. The successful candidate will ensure operational excellence, optimize field team effectiveness, and provide data-driven insights that enhance patient access and affordability outcomes for our specialty products. Key Responsibilities Own and drive the performance and effectiveness of Patient Access field operations across the CNS new launch product, with accountability for access, affordability, and execution outcomes. Define and evolve KPI frameworks tied to business outcomes, ensuring alignment with brand and access strategies. Lead the design and continuous evolution of tools, insights, and engagement models to enhance field effectiveness and address access barriers. Serves as a strategic partner to Managed Markets, Sales, Brand, and vendor to align field execution with broader access and affordability strategies. Provide oversight and accountability for teams, ensuring consistent quality across the field. Diagnose systemic access and operational gaps across field, payer, and hub interfaces, and lead cross‑functional solutions to improve patient access outcomes. Provide feedback to vended team leaders, building a culture of accountability, data‑driven decision‑making, and patient‑centric service. Competencies Operational Excellence & Process Optimization Data‑Driven Decision Making & Insights Generation Field Team Leadership & Development Cross‑Functional Collaboration & Stakeholder Management Compliance & Risk Management Strategic Problem Solving Accountability for Results – Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving – Make decisions considering the long‑term impact to customers, patients, employees, and the business. Patient & Customer Centricity – Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication – Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration – Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development – Play an active role in professional development as a business imperative. Qualifications Bachelor’s degree in Business, Healthcare Administration, or related field preferred. 8+ years of experience in patient access or field reimbursement operations. Strong background in reimbursement processes related to injectable medications, payer policies, and healthcare data analytics. Demonstrated success in operational leadership, performance management, and compliance‑driven execution. Excellent analytical, communication, and interpersonal skills. Ability to travel up to 50%. Compensation Minimum $150,034.00 – Maximum $224,250.00, plus incentive opportunity. The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. Disclaimer This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Equal Opportunity Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (View email address on click.appcast.io). #J-18808-Ljbffr Otsuka America Pharmaceutical Inc.