Bellperson - Full Time Position

Job Title

Greets guests, provide prompt and courteous service.

Examples Of Duties

Escort guests to rooms and provide detailed orientation, including information of all Hotel services and features according to Hotel Industry Standards.

Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listen to understand requests, responds with appropriate action and provides accurate information such on outlet hours, special VIP programs, events, etc.

Deliver guest requests

Deliver group amenities

Deliver departure letters for transient and group guests

Assist with the transportation of all luggage

Supportive Functions

Attempts to communicate with guest in guest's native language.

Remains calm and alert, especially during emergency and/or heavy resort activity, and resolve complications such as location changes or credit issues.

Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest.

Operates various office machines.

Specific Job Knowledge, Skill And Ability

Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.

Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Ability to read, listen and communicate effectively in English, both verbally and in writing.

Ability to access and accurately input information using a moderately complex computer system.

Physical Requirements

Sitting Occasional

Walking, standing Constant

Crouching/Bending/Stooping Occasional

Pushing/Pulling Occasional

Stooping Constant

Lifting and carrying Occasional up to 20 pounds.

Reaching Constant

Grasping Constant

Talking Constant

Hearing Constant

Near Vision Constant

Far Vision Constant

Smell Rare

Travel Rare

Other Duties

Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.

Safety Requirements

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The resort will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Leader.

Qualification Standards

High School graduate or equivalent required

College degree preferred with emphasis on foreign languages.

One to two years of prior guest service experience are preferred. Prior hospitality experience also preferred. Ability to speak multiple languages is desirable.

CPR Certification and/or First Aid Training preferred.

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.