Customer Support Representative
$5,000 per monthThe Killbuck Savings Bank Co.
Customer Service Representative
Provides quality service by telephone to bank customers in an efficient and professional manner.
Responsibilities:
- Receives and fields incoming customer service calls from customers.
- Researches and resolves customer inquiries.
- Provides basic account services, including balances and transfers.
- Handles requests on accounts, cards, or payments and provides support to other teams within the department.
- Supports digital banking, which may include passwords and basic navigation.
- Transfers calls to appropriate bank personnel or into voice mail when necessary.
- Performs daily Synergy processing and various other basic tasks for Deposit Operations.
- Monitors excess transactions.
- Reviews all "On Us" checks of $5,000 and greater for Fraud Mitigation.
- Conducts daily Mobile Deposit Review.
- Processes and tracks all returned mail and notifies branches of returned mail.
- Orders checks as needed.
- Prints and mails debit cards daily in addition to auditing the inventory count of supplies.
- Maintains knowledge and expertise in utilizing technology and numerous software packages used by the Bank.
Updated 050523
EOE
Vacancy posted 3 days ago
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