Office Clerk II Child Support

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The Office Clerk II Child Support is responsible for maintaining clerical services to the Child Support programs. This position provides a variety of office assistant duties, under general supervision, to support Child Support Program Specialists and other staff in the Child Support Agency.

RESPONSIBILITY LEVEL:

Responsible for maintaining clerical services to the Child Support programs. This position provides a variety of office assistant duties, under general supervision, to support Child Support Program Specialists and other staff in the Child Support Agency. Responsibilities include general clerical duties, including filing, scanning, mailings and procurement of supplies. Understand and abide by policies, procedures and programs. Typically works on projects and tasks that span 1 day - 3 months.

PRINCIPLE DUTIES:

1. Maintain day-to-day mail operations for the Child Support agency; disseminating mail to workers via physical or electronic means.

2. Receive court bag and process contents appropriately via scanning, dissemination and/or electronic delivery.

3. Receive deliveries and packages for the Child Support program and route within department as appropriate.

4. Prepare and scan Child Support and court documents into electronic filing system and/or LaserFiche and appropriately index documents to be retrieved by Child Support staff.

5. Verify scanned documents are readable and placed in the appropriate electronic case file.

6. Maintain, order and update forms and informational materials used by agency (i.e. brochures, forms, flyers, etc.).

7. Accurately perform data entry and update information related to the programs.

8. Maintain multiple filing systems, both electronic and physical, and keep them updated and current.

9. Utilize various state and federal computer systems, data bases and reports as required to complete daily activities.

10. Operate a variety of office machinery to perform necessary functions of position, including computer, copy machines, multi-function devices, fax machine, etc.

11. Operate copy machines, make copies, collate, and distribute as necessary.

12. Assist Court Clerks with activities related to Child Support in the courtroom as necessary (i.e. copies, runner, etc.)

13. Monitor and order supplies with appropriate approvals.

14. Prepare cases weekly to be sent by courier to deliver summons and other court paperwork.

15. Prepare reports for Kenosha County on a monthly, quarterly, and yearly basis as assigned.

16. Maintain standards of confidentiality.

17. Maintain a safe, orderly, and professional work environment following outlined practices.

18. Perform other appropriate duties as assigned.

REQUIREMENTS:

1. Minimum high school graduate or equivalent is required. Two years related experience preferred.

3. Valid driver's license and access to an insured vehicle for use in the performance of the job functions.

4. Ability to communicate effectively both in written and verbally.

5. Knowledge of Microsoft Office, including Word, Excel and Outlook.

CAPABILITIES:

1. Knowledge of clerical duties in an office environment.

2. Ability to set priorities, work independently, and identify and solve work related problems.

3. Ability to work and communicate effectively with employees, the public, and a variety of professionals in professional and cooperative manner.

4. Ability to handle sensitive/difficult situations and work in a culturally diverse environment including those with various socioeconomic and cultural backgrounds.

5. Ability to work in multiple computer systems and databases simultaneously.

4. Demonstrated ability to follow oral and written instructions.

PHYSICAL/SENSORY DEMANDS:

Ability to sit and/or stand for long periods of time at work-station. Ability to manipulate computer, keyboards and telephones. Repetitive use of hands is required in the form of fine manipulations while using computer, keyboards and switchboard. Ability to speak clearly and hear well in order to effectively use communications equipment. Ability to move throughout office areas. Ability to stand, walk, squat, bend, twist, kneel and reach above shoulders. Ability to lift 25 pounds.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

(SEW)(KCJC)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)