Orthodontic Treatment Coordinator

Job Description

Job Description

Now Hiring: Orthodontic Treatment Coordinator | Dunn NCOSO

We are currently looking for an experienced Orthodontic Treatment Coordinator to join our warm, welcoming, and supportive team in Dunn!

Key Tasks & Responsibilities Include:

• Answer and manage a multi-line phone system while providing exceptional customer service to patients and families.
• Welcome patients and visitors with a friendly, professional, and positive attitude.
• Schedule, coordinate, and confirm appointments for our Orthodontist to ensure efficient daily operations.
• Maintain organized and productive provider schedules by minimizing gaps and maximizing appointment availability.
• Collect, process, and post patient payments in accordance with company financial policies and procedures.
• Present treatment plans and clearly explain insurance benefits, payment options, and estimated out-of-pocket costs.
• Accurately enter, update, and maintain patient records in Dolphin software.
• Ensure the front office, reception area, and patient lobby remain clean, organized, and welcoming.
• Collaborate with team members to create a positive patient experience and supportive work environment.
• Perform other duties as assigned.

What You Bring to the Team:

• A minimum of 1–2+ years of dental front office experience

• Experience in Orthodontics is a plus

• Strong communication and customer service skills

• Great organizational skills and attention to detail

• A positive attitude and team player mentality

• Proficiency with computers and practice management software (Dolphin is a plus!)

• High School Diploma or GED

• Ability to lift up 15 - 20 lbs.

Benefits That Make You Smile

• Competitive pay!

• Insurance Coverage Plans – Health, Vision, Dental, Life, Disability, FSA & more!

• 401(k) Employer Contribution Plan (after 90 days!)

• Quarterly Performance Bonus Opportunities!

• Employee Assistance Program!

• Uniform Allowance!

• Paid Time Off & Paid Holidays!

• Fridays off at 2 PM!

• Volunteer opportunities with our Smile Squad to earn awesome prizes!

• Fun team events, giveaways & social campaigns year-round!

• Birthday and Work Anniversary surprises sent directly from our owners!

• Employee discounts at major retailers!

Exclusive Team Perks

As the Official Team Dentist of the Carolina Hurricanes and Durham Bulls, our employees enjoy opportunities throughout the year to win tickets, VIP experiences, giveaways, and participate in exciting team partnerships and company-sponsored events.