Senior Specialist, Volunteer Engagement

Job Description Contribute expertise and guidance to implement and execute programs and services that further the engagement of volunteers. Supervise volunteers and act as a subject‑matter expert on volunteer programs, tools, processes, and systems. Serve as a liaison to internal partners and external organizations. Provide support, development, and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable federal, state, and local regulations. Key Responsibilities Contribute expertise and serve as a resource for volunteer engagement best practices. Review volunteer satisfaction data and work with operational teams to develop and execute engagement and retention strategies to improve volunteer satisfaction within the assigned area, which includes frequent interaction with the volunteer community both personally and through the volunteer infrastructure. Implement strategies and tactics to drive volunteer engagement and provide input on volunteer engagement issues. Responsible for the development of a thorough volunteer needs assessment for the assigned area. Meet with stakeholders and ensure alignment of established goals to volunteer needs. Monitor the appropriate usage and implementation of the needs assessment through department collaboration and mutual accountability for results. Lead and train volunteer leaders to conduct a comprehensive volunteer onboarding program for each volunteer position. Lead volunteer training and serve as subject‑matter expert on volunteer programs, tools, and resources. Provide support and guidance to volunteer trainers and ensure training is thorough and documented. Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions. Train and lead screening and training team volunteers. Serve as point‑of‑contact to the Volunteer Intake Processing Center and assist in screening and referring prospective volunteers. Lead the development and management of volunteer planning and scheduling to ensure a strong fill rate. Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete. Scope: Individual contributor that is fully proficient in applying subject‑matter knowledge; knowledge based acquired from several years of experience in a particular area. Works independently; may instruct or coach other professionals. Travel May involve travel. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. Qualifications Education: Bachelor’s degree required. Experience: Minimum of 5 years of related experience. Volunteer Management experience preferred. Skills & Abilities: Ability to work on a team; excellent oral and written communication skills; strong interpersonal and presentation skills; good organizational skills, attention to detail and the ability to handle multiple and continuously evolving priorities effectively; intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook; knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred. Benefits Medical, Dental, Vision plans Health Spending Accounts & Flexible Spending Accounts PTO + Holidays 401(k) with 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short & Long Term Service Awards and recognition Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. #J-18808-Ljbffr American Red Cross