Director, Chief of Staff - Consumer Developer Experience - CDX

Overview

Director, Chief of Staff - Consumer Developer Experience - CDX

We are seeking a strategic, execution-minded Director, Chief of Staff (CoS), to join the Consumer Developer Experience (CDX) leadership team. CDX drives the critical platforms that power world-class digital engagement for our customers and best-in-class tools for the developers who build them. Our diverse portfolio spans the Capital One mobile app, advanced marketing and personalization engines, AI-driven platforms that transform how we build software, and essential enterprise risk and supplier capabilities. By unifying these consumer, developer, and enterprise operations, CDX accelerates our ability to modernize core systems, strengthen the company's risk posture, and deliver seamless experiences at massive scale. Supporting an Executive Vice President and their senior leadership team, you will serve as a critical force-multiplier, driving organizational excellence through flawlessly executed processes and strategic orchestration that improve business efficiency and cross-functional impact.

The ideal candidate is a highly organized, emotionally intelligent leader who thrives on resolving ambiguous and complex organizational challenges. You are an expert at creating lightweight processes, connecting processes to strategic outcomes, facilitating vocal leadership teams toward purposeful decisions, and anticipating the needs of a large-scale integrated organization. This role requires a unique blend of strategic foresight, operational rigor, influence in a matrixed environment.  In this role, you will partner with world-class professionals to develop and implement strategies that unlock leverage and value across CDX. This is a highly visible platform to shape how an integrated Product, Tech, and Design organization operates at scale within Capital One.

General Responsibilities:

• Strategic Partnership & Advisement: Serve as a strategic advisor and operating partner to the senior leadership team, translating vision into actionable roadmaps and providing a high-context sounding board for executive decision-making.

• Operational Governance & Rhythmic Clarity: Create and evolve the organization’s operating rhythms to provide clarity, focus, and cohesion. This includes leading the orchestration of business priorities, routines, and strategic planning processes.

• Systemic Scalability: Design and implement scalable tools and processes that enhance organizational effectiveness, bringing transparency and rigor to business operations through the synthesis of disparate data and reporting.

• Financial Stewardship & Integrated Planning: Partner closely with Corporate Finance to ensure operational roadmaps and financial forecasts are deeply synchronized. Act as the primary interface to ensure that organizational planning is grounded in financial reality and that all resource allocations are optimized against fiscal targets.

• Organizational Synthesis & Connectivity: Act as the central "connective tissue" across the organization, ensuring information and insights flow seamlessly across functional boundaries (Product, Tech, Design, Finance) to maintain alignment on shared objectives.

• Autonomous Initiative Stewardship: Lead high-stakes special projects that cut across multiple domains, navigating matrixed environments independently to surface learnings and iterate on operational solutions.

Basic Qualifications:

• Bachelor’s degree

• At least 8 years of experience in Project Management, Process Management, or Chief of Staff experience

• At least 3 years of people management experience 

Preferred Qualifications:

• 5+ years of experience in strategy development

• 5+ years of experience in budgeting and labor strategy

• 6+ years of experience driving organizational change and operational excellence
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $209,500 - $239,100 for Director, Chief of Staff

McLean, VA: $230,400 - $263,000 for Director, Chief of Staff

New York, NY: $251,400 - $286,900 for Director, Chief of Staff

Richmond, VA: $209,500 - $239,100 for Director, Chief of Staff

Riverwoods, IL: $209,500 - $239,100 for Director, Chief of Staff

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).