Insurance Commercial Lines Senior Account Manager

Senior Account Manager/Member Services

LOCATION REQUIREMENT FOR THIS ROLE:

The employee must reside in the state of Colorado, within a 50 to 75-mile radius of the greater Denver metro area, due to the travel requirements and being able to visit clients within the state.

Position Summary:

Work remotely in the Denver area alongside a team of twenty-three of which six are based in Colorado, one in North Carolina, and 16 based in Oregon for our property and casualty insurance program, which comprises over 2,500 public entities (fire departments, libraries, park & recreation, water treatment, hospitals) across the state of Colorado, administered by McGriff.

Specifically, you will be responsible for providing extensive education and support to our members and brokers, helping them understand and navigate our program's coverages, advantages over competitors, and risk management services. This role consists heavily of in-person meetings with members, brokers, and prospects as well as participating at various local and national conferences related to our industry. We depend on this role to assist current members in our renewal process and prospects in the application process.

The ideal candidate will have a strong commercial insurance, consulting, and risk management background. This role operates as a liaison between our organization and our membership, which requires a desire to learn our unique coverage forms and the wide array of risk management software available to members.

Position Specifics:

We are looking for an individual who is adaptable, ready to listen, collaborative, a team player, and able to absorb feedback into their work. Designations such as CIC, CPCU, ARM, and CRM are desirable. You must be exceedingly detail oriented, possess a passion for client service, and be committed to learning as much as you can about our business and our clients. Position requires ability to travel 50% of your time annually to attend in-person meetings.

Qualifications:

• Bachelor's Degree or equivalent work experience in the commercial insurance field.
• Advanced proficiency in Microsoft Office 365 programs
• High level of organization, time management skills, multi-tasking, and understanding and practice of professional standards
• Exceptional writing and editing ability, with a strong attention to detail
• Industry specific designations such as CPCU, CIC, CRM, ARM are a plus
• Ability to travel 20,000 auto miles with 21 overnight stays annually to attend in-person meetings
• P&C License (with Accident and Health license a plus)
• Experience with creating detailed coverage comparisons and summary of coverage displays
• Confidence with public speaking on insurance coverage and services concepts
• Familiarity with public entity operations a plus
• Sales experience a plus

Duties include but are not limited to:

Broker and Vendor Relations

• Participate in regional seminars, workshops, and conferences
• Timely communication with association, membership, and other Pool administrators
• Provide management reports and analysis to association, members, and other Pool administrators
• Participate in annual educational strategic planning seminar
• Work with brokers to explain Pool philosophy, coverage, programs, and services

Member Services

• Review and explain coverage concepts and risk management programs to district Board members, managers, and staff
• Assist members with online renewal values and exposures
• Communicate our long-term risk partnership solutions
• Work with team to deliver timely automated stewardship reports to 200 of our members annually
• Visit 40 members annually to understand their operations, review their exposures, and recommend how our risk management services can help lower their "total cost of risk"
• Work with and identify members who are receiving quotes from competitors to better understand the value of differentiators such as coverage and value-added loss control services
• Meet with 12 prospective members annually to show the coverage and loss control benefits of an Alternate Risk Financing Pool and educate them on reasons to join

Risk Management

• Discuss loss prevention needs with members and coordinate services with safety consultant teammates
• Facilitate Enterprise Risk Management (ERM) implementation
• Facilitate ERM discussions with members
• Review risk evaluations with members
• Help members understand and utilize available risk management programs and services

Coverage

• Assist Claims Advocacy Manager and P&L Operations Director evaluate coverage-related questions on TPA claim question when solicited
• Be a coverage advocate for brokers and members as appropriate
• Work with team members to update various coverage documents to ensure the Pool's terms, conditions and exclusions are maintained to meet competitors' coverage offerings

Marketing and Member Communications

• Develop membership communication strategies to build member loyalty
• Assist in compilation of newsletter articles to help facilitate the Pool's mission
• Identify members that champion our program and assist in promoting their story to membership
• Identify criteria for improving membership cross-selling and purchase of increased limits as appropriate
• Attend members' association conferences to demonstrate support for each entity type the Pool represents
• Prepare and present detailed coverage comparisons for prospect proposals
• Contribute appropriate content information to company websites
• Periodically review marketing materials for proper content, ease of navigation, look, and feel

About McGriff:

Nationally, McGriff, a Marsh & McLennan Agency LLC Company (McGriff/Marsh MMA) is a leader in the insurance consulting industry. We are looking for an enthusiastic, detail-oriented, knowledgeable self-starter for this senior level Account Manager/Member Services position with our Alternative Risk Services Group, which is serviced from our Lake Oswego Oregon office. You will be helping us build loyalty with our members, maintain organization, and assist with coordinating communication programs and services for our clients. McGriff/Marsh MMA is a growing company, which has expanded rapidly in Oregon over the past 18 years. We have a competitive benefit package and salary scale with a bonus plan and are an Equal Opportunity Employer.

The applicable base salary range for this role is $64,700 to $120,400.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Applications will be accepted until: October 16, 2027