Virtual Receptionist

Virtual Receptionist (Home Services / Painting Clients)

Remote | Contract (1099) | Part-Time to Start | U.S.-Based ONLY

About the Role

We're hiring a Virtual Receptionist to be the friendly, organized voice behind our businesses.

In this role, you'll support the company by answering inbound calls, returning missed calls quickly, responding to new leads, and booking estimates. You'll help make sure no lead gets left behind - and that every customer feels taken care of.

This is a great role for someone who:

• loves talking to people
• is naturally organized
• can stay calm and confident in a fast-paced environment
• enjoys being part of a supportive remote team

What You'll Do

• Answer inbound calls for multiple client accounts (with scripts and training provided)
• Return missed calls within our response-time standard
• Respond to web leads, texts, and messages
• Qualify leads and book estimate appointments
• Send confirmations and reminders
• Enter clean notes in the client CRM
• Communicate with the Ops team for overflow support
• Flag special situations or escalations to the Team Lead / Manager

Requirements

• High Speed Home Internet
• A dedicated distraction-free workspace without background noise between the hours of 9 am -5 pm EST
• A reliable, fast computer to run multiple programs at once
• Dual monitors for multi-tasking
• Photos of these requirements must be provided

What Success Looks Like

• Fast response times
• Great phone presence and professionalism
• Accurate booking and scheduling
• Clear CRM notes and lead updates
• Positive customer experience
• Strong teamwork and communication

What We're Looking For

• U.S.-based
• Bilingual (English and Spanish required)
• Previous experience in customer service, receptionist, VA, or call handling preferred
• Comfortable on the phone (friendly, confident, professional)
• Strong written communication (text/email)
• Organized and detail-oriented
• Able to multitask and stay focused while working remotely
• Comfortable learning systems (Dialpad, Jobber/Housecall Pro, Teams, Excel, Monday.com)

Work Environment & Culture

We're building a fun, upbeat, work-from-home team culture where people feel supported and valued.

You'll be part of a virtual team that believes in:

• collaboration over chaos
• clear systems and training
• celebrating wins
• growing together

Perks of Working With Us

• 100% remote (work from home)
• Flexible part-time schedule to start
• Supportive team environment
• Virtual team check-ins and team-building activities
• Clear training and SOPs (you won't be left guessing)
• Opportunities for growth and promotion as we scale
• Performance-based advancement into senior roles

Growth Opportunities

This role can grow into:

• Senior Lead Desk VA
• Lead Desk Trainer
• Team Lead VA

If you're dependable, coachable, and strong with customers, there is real room to grow with us.

Compensation

• 1099 contract
• Part-time to start
• Pay range based on experience and performance