Warehouse Supervisor

About HeyTea

HeyTea is a leading global new-style tea brand, operating company-owned stores and a growing franchise network across the U.S. Our Supply Chain team ensures the timely, accurate, and compliant flow of goods from vendors and central warehouses to our stores, supporting rapid business growth across California, New York, and beyond.

Position Summary

We are seeking a detail-oriented and reliable Warehouse & Transportation professional to join our Supply Chain team in Irvine, CA. This role is responsible for coordinating warehouse operations and transportation logistics to ensure accurate, on-time delivery of goods to company-owned and franchise stores. Depending on the candidate's experience, this position may be hired at the Specialist or Supervisor level.

Key Responsibilities

• Coordinate daily warehouse operations, including receiving, inventory put-away, order picking/packing, and outbound shipment preparation, ensuring accuracy and efficiency.
• Plan, schedule, and monitor inbound and outbound transportation to ensure on-time, cost-effective delivery to stores and distribution points across California and other regions.
• Coordinate with third-party carriers, freight forwarders, and logistics vendors; track shipments and proactively resolve delays, discrepancies, or damage claims.
• Maintain accurate inventory records and conduct regular cycle counts; investigate and resolve inventory discrepancies in coordination with the warehouse and store teams.
• Support demand and replenishment planning by monitoring store-level stock levels and coordinating timely restocking of key ingredients and materials.
• Ensure warehouse operations comply with applicable food safety, safety, and California labor and workplace regulations (e.g., OSHA, cold-chain handling where applicable).
• Prepare and maintain shipment, inventory, and cost reports for management review; identify opportunities to improve efficiency and reduce logistics costs.
• (Supervisor level) Provide day-to-day guidance and work direction to warehouse staff; assist with scheduling, training, and performance feedback.
• Serve as a liaison between the Irvine office, warehouse operations, stores, and headquarters, communicating updates clearly in both English and Chinese as needed.
• Complete work reports and other assigned tasks based on the needs of the company and management.
• Conduct regular warehouse walkthroughs/inspections, including shelf-life and expiration date management of inventory.

Qualifications

• 23 years of experience in warehouse operations and/or transportation/logistics management, ideally within food & beverage, retail, or CPG supply chain environments.
• Bilingual proficiency in Mandarin Chinese and English (written and verbal) required, to support communication with headquarters and local stakeholders.
• Working knowledge of warehouse management systems (WMS), transportation management systems (TMS), or ERP platforms; proficiency in Excel.
• Strong organizational skills with the ability to manage multiple shipments, vendors, and priorities simultaneously in a fast-paced environment.
• Basic understanding of inventory control principles and cost/expense tracking related to logistics operations.
• Associate's or Bachelor's degree in Supply Chain Management, Logistics, Business, or a related field preferred; equivalent practical experience will be considered.
• (Supervisor level) Prior experience directly guiding or overseeing warehouse staff preferred.
• Valid driver's license; ability to occasionally travel between Irvine office, warehouse, and store locations within California.

Work Environment & Physical Requirements

This role is based in our Irvine office with regular on-site visits to warehouse and store locations. Warehouse visits may require standing, walking, and occasionally lifting up to 2540 lbs.