Customer Relations Specialist

Ready to work in a job where you connect with people every day and make meaningful contributions to your local community? Eagle River Water & Sanitation District is looking to add to our customer relations team. Customer Relations Specialist , you’ll be the first point of contact for our customers by fielding calls, answering questions, and resolving issues in real time while upholding our commitment to the community as a reliable water and wastewater utility. This is a high-volume, phone-based role for someone who thrives on helping people and keeps their cool under pressure. The Day-to-Day Administrative: Answer incoming calls, log into the agent queue, and assist with scheduling appointments for home visits. Customer Inquiries : Respond to customer inquiries related to service setups, disconnects, billing concerns, payments, account management, and other support as needed. Investigate and resolve issues efficiently, issuing work orders and coordinating with meter techs to ensure customer satisfaction. Relationships: Act as a liaison between customers and internal departments, facilitating effective communication and support. Account Management: Update customer account information such as address changes, autopay enrollment, and new property owners. Generate customer letters and emails as needed. Data Input and Analysis: Audit customer and account files, input payments, and correct input errors as needed. Qualifications High school diploma or GED with 1–3 years of customer service experience, ideally in a call center, contact center, or high-volume phone environment. Comfortable navigating multiple software systems while on a call; proficient in Microsoft Office. Experience with CIS Infinity, WaterSmart, or similar utility billing software preferred. Bilingual in English and Spanish is a plus. Schedule and Work Location This role will be scheduled to work 8 hours per day, Monday through Friday out of our Vail office. Must be willing to work overtime, holidays, and weekends as necessary. This position is eligible for a hybrid schedule. Pay Range The range for this role is $27.74– $38.83 hourly. Hiring wage will depend on qualifications and experience. Benefits At ERWSD, we value life-work balance and are leaders in the industry with our holistic benefits package, which includes but is not limited to: Comprehensive medical, dental, and vision coverage Employee housing or $559 monthly housing stipend Wellness program Retirement savings plans (414h and 457) – We are a social security exempt organization 13.5 Paid Holidays Paid Time Off (PTO) Paid Parental Leave $800 Annual Recreation Benefit Tuition Reimbursement Loan programs for: Ski Passes, Electric Vehicles, and Computers Relocation Assistance (if applicable) We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, sexual orientation, marital status, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job‑related factors. #J-18808-Ljbffr