Business Analyst - IT

Description United's Digital Technology team is comprised of many talented individuals all working together with cutting‑edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities The Business Analyst will link our information technology capacity and business objectives by supporting and ensuring the successful completion of our software product's features' analytical, building, testing, and deployment tasks. The primary goal is to contribute to the efficiency and effectiveness of our business operations by enhancing the quality of IT products and services, analyzing and designing business processes, and performing needs assessments in collaboration with the project team. This role demands an understanding of both the business and the technology to facilitate communication and enable the design of solutions that meet and exceed our business needs. Collaborate with Business partners, Architects, Developers, QA, DevOps and other stakeholders to ensure deliverables are on time and meet expectations Translate high level requirements into detailed level user stories to be consumed by the development pods in each sprint, while ensuring stories and features are added iteratively to add overall value Responsible for supporting Application Development teams on managing healthy backlog of work items – writing, refining and prioritizing user stories and leading the delivery efforts. Understand complex data structures, familiar with SQL queries and be able to analyze the impact of new requirements on data and applications Work with Quality engineers to make sure the user stories and features are well tested and the quality of the deliverables are maintained throughout the development life cycle Provide timely status updates to PM/Scrum Master on the health of the project, identify risks and remediation steps Facilitate meetings and presentations to ensure alignment on project scope, requirements, and impact analysis findings Drive knowledge base initiatives such as Training programs, documentation of knowledge articles and end user training Drive efforts for production incident identification, workaround, and remediation Data Analysis and Reporting: Gather and interpret complex data sets to identify trends, forecast outcomes, and support decision‑making Develop and maintain reports, dashboards, and metrics to monitor business performance Communicate effectively with team members, leadership, and external partners to align on business goals and initiatives Prepare and deliver presentations that summarize findings and recommendations clearly and persuasively Cross‑Functional Collaboration: Proactively seek out opportunities for process optimization and innovation within the business Implement best practices and stay abreast of industry trends to drive continuous improvement Minimum Qualifications Bachelor's degree 3+ years of related experience or successful completion of United DT Early Career Digital Leadership Program (ECDLP) Hands‑on experience in Jira/Microsoft ADO Strong analytical, problem‑solving, listening, written and verbal communication and decision‑making skills Well versed with Data structures, Data models and able to perform SQL queries Excellent communication and interpersonal skills, with the ability to interact at all levels of the organization Ability to work independently and with others to solutioning complex business issues Must be a team‑focused individual Must be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position Preferred Qualifications Master's degree Agile/Scrum experience/certification Knowledge of airline Pricing systems Experience in delivering large complex enterprise level applications Familiarity with application development practices in Cloud environment Desire to dedicate time and energy to accomplish goals, tasks, assignments, doing what it takes to get things done The base pay range for this role is $89,965.00 to $117,212.00. The base salary range is dependent on job‑related factors such as experience, education, and skills. This position is also eligible for bonus and/or long‑term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact View email address on click.appcast.io. #J-18808-Ljbffr