Receptionist

Medical Lake Veterinary Hospital is ready for you to join our highly respected team in Medical Lake, Washington. We are proud to serve our community, maintaining the highest standards of care evidenced by our official AAHA accreditation. This rigorous standard confirms our commitment to excellence in veterinary medicine, ensuring we meet or exceed the benchmarks for quality patient care and hospital operations. Our dedicated service is reflected in our robust 4.5-star Google rating, showing the strong trust we have earned from pet owners. If you are looking for an environment where you can immediately contribute to top-tier patient care, this is the opportunity you have been waiting for. We believe that every teammate deserves the opportunity to grow their career. As part of a supportive veterinary network, you are joining a culture that values continuous education and professional advancement. We offer programs specifically designed to help you succeed, whether you are aiming to become a credentialed veterinary technician, seeking mentorship to hone your clinical skills, or looking to move into a leadership role. You will receive the necessary support and resources needed to consistently do your best work and reach your highest career aspirations alongside dedicated professionals who prioritize a collaborative and positive workflow. Our mission is rooted in delivering the highest quality of comprehensive medical care possible. While we maintain local autonomy in our AAHA‑accredited facility, our affiliation ensures that our veterinarians have immediate access to internal specialty consultations, bringing advanced expertise directly to our patients when needed. We are committed to equipping our entire team with modern tools and continuous training, allowing you to participate in challenging and rewarding cases daily. This environment is designed so you can continuously expand your clinical knowledge and perform sophisticated diagnostics and treatments that elevate patient outcomes. Job Description At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e‑mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder – sometimes these messages get filtered out. Your Impact as a Receptionist Be the Director of First Impressions: You’ll manage a multi‑line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care. Ensure Seamless Care Coordination: You’ll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently. Advocate for Pet Health: You’ll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible. Embody Compassion and Empathy: You’ll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own. What You’ll Bring to the Team A passion for providing excellent customer service and a genuine love for animals. Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude. Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment. A collaborative, team‑first mindset and the ability to work both independently and with direction. Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required. The pay range for this position is $18‑$22 per hour based on experience. Responsibilities and Benefits How You’re Supported As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked. Competitive Compensation A competitive hourly rate or salary based on your experience and role. We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates. Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage. Commitment to Growth We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs. The Power of a Network Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices. Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc. About Mission Pet Health Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com. Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow . Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care. Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information. EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees. 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