Reservations Coordinator

Reservations Coordinator

We are in search of a friendly, customer service oriented Reservations Coordinator who, through our phone support services and reservations systems, can provide quality guest service to our internal and external hotel guests.

The key responsibilities include:

• Meet and exceed guest and team member expectations by providing legendary service and teamwork
• Operating hotel switchboard, telephone program, two-way radios, hotel ordering system
• Greet all callers with a warm and sincere greeting
• Anticipate and recognize individual guest needs
• Pass on requests in a timely and accurate manner to appropriate colleagues
• Answer all incoming switchboard calls, greeting callers in the defined manner, directing calls to the appropriate guest room or hotel personnel
• Be aware of daily events, restaurant, entertainment and special events in hotel area
• Operate PBX as the main command center in the event of an emergency
• Update all reservations comments and alerts
• Assist the Front Desk with miscellaneous tasks such as but not limited to: filing, copying, word processing

Qualifications:

• Previous front desk, reservations, and/or hospitality experience preferred

Be bold. Apply now.