Residential Program Supervisor

Job Description

Job Description

RESIDENTIAL PROGRAM SUPERVISOR 

Full Title: Program Supervisor, Residential

Location:  Albany, NY 

Program : Residential Services Program – Copson House

Type:  Exempt  (Salary) 

Pay Range: $62,353.20 - $67,600.00

Schedule : Friday- Tuesday; 3pm-11pm 

Notes : Driving is a requirement for this position; a Clean & Valid NYS Driver’s License is required

Job Ref. # : 0309

About Us

St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more. 

St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity. 

If you would like to learn more about our agency or one of our many programs, please visit our website at: 

Our Mission: St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve.

Our Vision:  St. Catherine’s willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of children, families, and adults throughout the region.

Position Overview & Organizational Relationships:   Under the supervision of the Director of Residential Services, the Program Supervisor takes a key leadership role in the day-to-day operations and therapeutic functioning of the residential program. This role actively manages the physical, emotional, and treatment needs of the children in care and serves as a vital member of the Residential Treatment Team.

Requirements &  Qualifications:

• Education : High School Diploma or GED required; Associate degree or higher in Human Services or a related field preferred. An equivalent combination of education and experience will be considered.
• Experience : Professional experience working with children who exhibit emotional, behavioral, or interpersonal challenges.
• De-escalation & Crisis Care : Experience with non-physical de-escalation techniques, Therapeutic Crisis Intervention (TCI), and trauma-responsive care. Must demonstrate the ability to perform effectively and interventionally under crisis conditions.
• Driver’s License & Age Requirement: Valid New York State Driver’s License with a clean driving record (actively licensed for at least 1 year required). Must be at least 21 years of age to meet agency auto insurance carrier requirements.
• Vehicle Operations : Ability to legally operate an 8–15 passenger automatic transmission vehicle. Agency Van Certification required within 90 days of hire.
• Medication Administration : Certification to administer medication required (must successfully complete the St. Catherine’s Medication Certification Course upon hire).

Core Competencies & Essential Attributes:

• Leadership & Collaboration : Proven ability to lead shift operations and work within a shared decision-making model alongside multidisciplinary teams, client families, and external service providers.
• Therapeutic Engagement : Demonstrates a warm, empathetic, and compassionate approach to childcare while setting appropriate boundaries and limits.
• Communication & Documentation : Strong oral and written communication skills with high attention to detail for managing agency and regulatory documentation.
• Ethics & Confidentiality : Full access to Protected Health Information (PHI) requires strict adherence to HIPAA guidelines, client confidentiality, and high personal integrity.
• Adaptability & Resilience : Self-motivated, flexible, and capable of maintaining emotional composure and making sound independent decisions in dynamic environments.

Essential Duties & Responsibilities include, but are not limited to:

Program Leadership & Staff Supervision

• Assist the Director of Residential Services in training, mentoring, and supervising Shift Leaders and Direct Support Professionals (DSPs).
• Provide direct supervision, modeling, and performance management for shift staff, including conducting regular supervisions and administering progressive discipline in coordination with HR and leadership.
• Ensure staff understand, adhere to, and maintain documentation aligned with agency policies, procedures, and therapeutic standards.
• Conduct daily reviews of staffing assignments, pertinent shift logs, and operational communications with Shift Leaders and DSPs.

Client Care & Therapeutic Support

• Implement agency standards to maintain a child-centered, therapeutic treatment environment.
• Oversee the implementation of children’s treatment plans as directed by the Treatment Team; ensure precise documentation of all services provided.
• Maintain direct sight-and-sound supervision of children while in ratio, actively participating in their daily routines and therapeutic activities.
• Plan and execute daily client activities that promote active engagement, in collaboration with the Director, Activities Coordinator, and Shift Leaders.
• Conduct post-crisis response steps as necessary or assigned.
• Participate in client-centered meetings, including Service Plan Reviews, 30- and 90-day Treatment Reviews, CSE, and HMT meetings.

Operations, Safety & Facilities

• Ensure Shift Leaders conduct and submit weekly facility inspection reports and execute monthly fire drills (minimum of one every 30 days).
• Assist leadership in monitoring the safety, housekeeping, and physical maintenance of the building, grounds, and vehicles, including submitting maintenance work orders.
• Oversee clothing inventories and personal care items for children; shop for program and client needs as required.
• Assist with meal preparation, service, and cleanup as needed.

Communications & Vehicle Safety

• Facilitate clear, effective team communication, ensuring Shift Leaders complete all Daily Logs and critical incident reports prior to the end of each shift.
• Coordinate client transportation arrangements with Shift Leaders.
• Obtain and maintain Agency Van Certification; perform required vehicle inspections, monitor fuel levels, maintain logs, and report repair needs to the Transportation Supervisor and Director.

Training, Certifications & Professional Conduct

• Maintain active certifications in Therapeutic Crisis Intervention (TCI), Medication Administration, Agency Van Operations, and annual Food Handler training.
• Administer medications according to agency protocols when assigned, and oversee staff responsible for medication distribution.
• Attend all mandated agency trainings, staff meetings, and house management meetings on time.
• Maintain dependable attendance and foster positive working relationships with colleagues, client families, and external partners.
• Perform additional position-related duties as assigned by leadership.

At St. Catherine’s Center for Children, we believe in taking care of the people who take care of our community. We offer competitive compensation alongside a comprehensive benefits package designed to support your health, wealth, and professional growth:

Financial Security & Future Planning

• Pension Plan: Secure your future with a retirement pension plan featuring a generous agency contribution.
• 403(b) Retirement Savings: Pre-tax savings options to further build your nest egg.
• Student Loan Forgiveness: As a 501(c)(3) non-profit agency, employment here qualifies eligible staff for the Public Service Loan Forgiveness (PSLF) Program .
• Expense Reimbursements: Travel and mileage reimbursements for any role-related transit.

Health & Well-being

• Comprehensive Health Insurance: Choice of robust Medical, Dental, and Vision plans to fit your needs.
• Well-being Reimbursement: A $600 annual benefit dedicated to supporting your personal wellness journey.
• Work-Life Balance: Generous Combined Leave Time (CLT) plus paid holidays so you can rest and recharge.
• Life Insurance: Fully employer-paid, automatic life insurance coverage at no cost to you.

Professional Growth & Culture

• Paid Certifications & Training: Fully covered training updates, including Therapeutic Crisis Intervention (TCI) and CPR/AED/First Aid.
• Tuition Assistance: Financial support for continuing education and tuition reimbursement opportunities.
• Career Advancement: Clear pathways for professional development and internal career growth.
• Our Culture: Enjoy the comfort of a welcoming, business-casual work environment rooted in our core values of Mindfulness, Relevance, Respect, and Solidarity.

** Please note: To qualify for specific benefits, certain terms and conditions may apply.

St. Catherine’s Center for Children is deeply committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health, pregnancy, family history, genetics, disability, age, military status, veteran status, political affiliation, or any other characteristic protected by federal, state, or local laws.