Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Retail Support Specialist

DSI Systems

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities

Customer Support

  • Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
  • Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
  • Troubleshoot wireless devices, network issues, and feature functionality.
  • Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Retail Partner Support

  • Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
  • Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
  • Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Work Environment & Schedule Expectations

  • This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
  • Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
  • Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.

Operational Excellence

  • Navigate multiple systems simultaneously while engaging with customers in real time.
  • Document all interactions thoroughly and accurately.
  • Adhere to company policies, compliance requirements, and privacy standards.
  • Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
  • Execute and maintain approved planograms for mobile devices and signage
  • Maintain inventory accuracy for display devices and fixtures
  • Add, remove, and reposition phones, fixtures, and promotional material per planogram updates

Collaboration & Communication

  • Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
  • Share insights on recurring issues to improve processes and customer experience.
  • Maintain a positive, professional demeanor during all interactions.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Retail Support Specialist in Lewisville, TX vacancy
  • $26 per hour

     ...rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this... 
    Suggested
    Hourly pay
    Flexible hours
    Afternoon shift

    DSI Corp

    Lewisville, TX
    5 days ago
  • $26 per hour

    Dormont Manufacturing Co is hiring a Retail Support Specialist to provide customer support in retail environments for AT&T. You will engage with customers and retail partners to resolve various issues while ensuring high service quality. The ideal candidate will excel in... 
    Suggested
    Hourly pay

    Dormont Manufacturing Co

    Lewisville, TX
    4 days ago
  •  ...and Flow Control. Essential Duties and Responsibilities: Support Sales/Engineering with appointed duties to assist in selling...  ...applicable. This includes working with credit and documentation specialist to fill documentation requests by customers. Provide... 
    Suggested
    Work at office

    ThreePDS

    Lewisville, TX
    4 days ago
  • $55k

    Job Description Summary The Community Support Specialist supports the Company’s goals related to the financial facets of onsite operations by completing accounting, bookkeeping and other financial responsibilities related to assigned portfolio of communities. Additionally... 
    Suggested
    Full time
    For contractors
    Local area

    Greystar

    Coppell, TX
    3 days ago
  •  ...due to a disability, contact this employer to ask for an accommodation or an alternative application process. Dynamics 365 Support Specialist Full Time Shared Team Services Corporate Office, Coppell, TX, US 4 days ago Requisition ID: 3129 JOB SUMMARY A Dynamics 365... 
    Suggested
    Full time
    Work at office

    Action Automatic Door Company

    Coppell, TX
    3 days ago
  • Burnett Staffing Specialists is seeking Registered Behavior Technicians (RBTs) to provide one-on-one support to students in school settings across Texas. As an RBT, you will implement behavior intervention plans devised by a board-certified analyst and help students reach... 

    Burnett Staffing Specialists

    Carrollton, TX
    2 days ago
  •  ...our employees. If you want to make a difference, then Selene is the place for you! Position Summary The Invoice Management Analyst supports the Corporate Advance function through technical and operational assistance for ICE Invoice Management (IM) systems, invoice... 
    Work at office
    Flexible hours

    Selene Finance LP

    Carrollton, TX
    5 days ago
  • NE Construction is seeking a Project Administrator in Lewisville, Texas. This role includes responsibilities such as job startup, maintaining subcontractor contracts, and overseeing the Elation payroll system. The ideal candidate should have a minimum of two years of experience...
    For contractors
    For subcontractor

    NE Construction LLP

    Lewisville, TX
    2 days ago
  •  ...Sales Account Associate support our customers through the platform offering seamless safety equipment ordering and safety program management. Daily activities include order processing, customer communication, improving customer service, identifying opportunities for customer... 
    Temporary work

    GME Supply

    Coppell, TX
    2 days ago
  •  ...meets purpose. When the technology works, nobody notices. That's the goal. DuraServ is looking for a technically sharp Help Desk Support Specialist who resolves escalated issues fast, documents everything clean, and keeps the Microsoft stack running without friction. What... 
    Temporary work
    Work at office
    Remote work

    DuraServ

    Coppell, TX
    2 days ago
  • Coppell ISD. Texas is seeking a dedicated instructional aide to support special education teachers in providing instructional and physical assistance to learners with disabilities. The role involves maintaining classroom order, assisting with instructional materials, and... 

    Coppell ISD. Texas

    Coppell, TX
    1 day ago
  • QUICK USA in Coppell, Texas is hiring a Customer Service Representative to act as a primary liaison between global clients and transportation carriers. The role focuses on managing high-volume communications and coordinating cargo schedules. The successful candidate will...

    QUICK USA

    Coppell, TX
    2 days ago
  •  ...application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Help Desk Support Specialist Full Time Shared Team Services Corporate Office, Coppell, TX, US 5 days ago Requisition ID: 3155 WHERE KNOWLEDGE MEETS... 
    Full time
    Temporary work
    Work at office

    DuraServ Corp

    Coppell, TX
    16 hours ago
  • DH Pace Company is seeking an Administrative Invoicing Support Representative in Coppell, TX. This position involves creating invoices, providing administrative support, and ensuring accurate job cost audits. The ideal candidate should have a High School Diploma or GED,... 

    DH Pace Company

    Coppell, TX
    3 days ago
  • A leading integrated manufacturing solutions provider in Carrollton, TX, is seeking a Technical Support Specialist to provide day-to-day technical support for desktop environments and assist in troubleshooting. The ideal candidate has an Associate's Degree and 1-2 years... 
    Full time

    Sanmina

    Carrollton, TX
    1 day ago
  •  ...Patient Account Representative The PFS Operations and Support Representative is responsible for supporting Patient Financial Services...  ...GED. ~0-2+ years work experience in a healthcare, business, retail, customer service setting. What Would Be Nice to Have... 
    Full time
    Temporary work
    Work experience placement
    Work at office
    Monday to Friday
    Flexible hours

    Guidehouse

    Lewisville, TX
    5 days ago
  •  ...RepresentativeTravel Required:NoneClearance Required:NoneThe PFS Operations and Support Representative is responsible for supporting Patient Financial...  .../ GED.0-2+ years work experience in a healthcare, business, retail, customer service setting.What Would Be Nice to HavePC skills... 
    Full time
    Work experience placement
    Work at office
    Monday to Friday
    Flexible hours

    Guidehouse Managed Services LLC

    Lewisville, TX
    3 days ago
  • Kings-III-Emergency-Communication is looking for a Customer Support Specialist located in Coppell, Texas. In this high-volume call center role, you'll serve as the first point of contact for customers, solving their issues and providing technical support. The ideal candidate... 

    Kings-III-Emergency-Communication

    Coppell, TX
    1 day ago
  • $18.5 per hour

    TurboTax is hiring a Customer Service Representative to assist customers with TurboTax products and tax return software. This position allows you to work from home with a flexible schedule between 8am EST and 12am midnight EST. No specific accounting background is required...
    Remote job
    Hourly pay
    Work from home
    Flexible hours
    Night shift

    TurboTax

    Carrollton, TX
    3 days ago
  • $16 - $21 per hour

     ...trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... As a full-time Verizon Retail Sales Associate, you’ll have the opportunity to grow your career with a team focused on unlocking your full potential and sales success... 
    Hourly pay
    Full time
    Temporary work
    Work experience placement
    Summer work
    Immediate start
    Shift work
    Weekend work
    Afternoon shift

    Verizon

    Corinth, TX
    5 days ago
  •  ...Retail Service Specialist The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of... 
    Local area
    Flexible hours
    Shift work
    Night shift

    O'Reilly Auto Parts

    Coppell, TX
    5 days ago
  •  ...Position Overview: Reporting to the Collections Supervisor, Correspondence Support is responsible for the daily processing of incoming correspondence and distribution to the appropriate departments for completion. This role is a supporting role for Level 1 and Level... 
    Work at office

    United Surgical Partners

    Addison, TX
    5 days ago
  • $14 - $21 per hour

    Goodwill is seeking Store Clerks / Cashiers to assist with retail store operations, customer service, and processing sales transactions. Store Clerks are responsible for operating the cash register, handling cash and card payments, assisting customers with purchases, answering... 
    Hourly pay
    Full time
    Shift work
    Weekend work

    Goodwill

    Coppell, TX
    1 day ago
  • About the Role: As a Senior Technology Sales Support Specialist, you will play a pivotal role in complex sales processes by offering advanced technical expertise. Your involvement will be key to bridging the gap between technical teams and sales representatives, enhancing... 
    Work at office

    Dormont Manufacturing Company

    Coppell, TX
    4 days ago
  •  ...Automation Support Specialist NextStep Recruiting is partnering with a client in Coppell, TX! Our client is seeking an Automation Support Specialist on a direct hire basis. Responsibilities: Provide functional support to Yooz clients by troubleshooting issues... 
    Local area
    Immediate start

    NextStep Recruiting

    Coppell, TX
    3 days ago
  •  ...requirements, and applicable regulations. Maintain organized logs and documentation of all outgoing specialty mail activity. Support process improvements, contribute to documentation updates, and participate in training as needed. Perform other duties as... 
    Hourly pay
    Contract work
    Work at office
    Work from home
    Work visa
    Night shift

    Allstate Insurance Company

    Coppell, TX
    3 days ago
  •  ...location in Lewisville, TX. We are currently seeking a part Time Retail Store Specialist for our brand new location in Lewisville, TX. This part-...  ...and marketing directed at consumer needs in the area. Support the expansion of store sales. Cross-train in other administrative... 
    Part time
    Work at office
    Local area

    Saf-Gard Safety Shoe Company

    Lewisville, TX
    3 days ago
  • Position Summary Orders and stocks drugs, supplies, and over-the-counter merchandise. Stocks and straightens merchandise for sale in the pharmacy area of the warehouse. Clears and cleans aisles. Benefits We offer a comprehensive package of benefits including paid time ...
    Temporary work

    Elijahhouseliving

    Lewisville, TX
    3 days ago
  •  ...Chico's in Highland Village, Texas, is seeking a Support Associate responsible for supporting sales through merchandise handling and enhancing customer experiences. The ideal candidate possesses excellent communication and customer service skills, is detail-oriented, and... 
    Flexible hours
    Night shift

    Chico's

    Highland Village, TX
    3 days ago
  • $13 - $18.9 per hour

     ...energetic environment? As a Part‑Time Stocker you will keep our retail stores organized and our shelves full for our customers by...  ...dental, vision, and a 401(k) plan with an enhanced company match to support your financial future. Generous Employee Discount: Love our... 
    Hourly pay
    Daily paid
    Part time
    Flexible hours
    Weekend work

    Northern Tool

    Lewisville, TX
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Retail Support Specialist. Be the first to apply!