Customer Care Specialist - Freelance

Join Readly!

Readly was built on a simple but powerful idea: that curious people should never have to choose between the publications they love and the ones they haven't discovered yet. One subscription. Thousands of titles. Journalism, culture, lifestyle, science, sport, and ideas from around the world, available on any screen, at any moment.

Readly is now part of Cafeyn Group. With the acquisition of Readly's non-Nordic operations, Cafeyn further strengthens its position as the European leader in access to information combining scale, technology, and deep local market expertise.

Together, the Group now operates across 15 markets, serves 2.5 million users, and provides access to more than 5,200 publications from 1,100 partner publishers.

Our mission? To empower individuals with access to trusted, high-quality content that fosters personal growth and discovery. Whether it's through the comprehensive collection of news and features on Cafeyn & Readly, the digital publishing solutions of Milibris, the fun and educative content for children on Kidjo, or the collections for manga lovers by Mangas.io, Cafeyn Group stands at the forefront of digital content experiences.

Your Team & Responsibilities

You will join the Customer Care team and be responsible for handling our users' daily requests.

Your Missions

• Comfortable both speaking and writing, you handle customer requests via email, phone, and social media.
• Ensure high-quality customer relationship follow-up in line with our KPIs.
• Contribute to the optimization of tools and processes, and proactively report friction points/bugs encountered by our customers to internal teams.
• Contribute to the continuous improvement of the service by proactively suggesting improvements.

This position is a freelance opportunity, open to full-remote work from Germany.

Who Are We Looking For?

You Are At The Right Place If You Have

• Previous experience on a similar role.
• English and German: reading, writing, and speaking proficiency.
• Excellent verbal communication skills.
• Flawless written communication and spelling.
• A dynamic personality with a humble mindset.
• You are patient, empathetic, and detail-oriented.
• You are comfortable in a digital environment and with everything it involves.
• You learn quickly, have strong analytical and summarizing skills, and adapt easily to new tools and processes.
• Autonomous, with excellent interpersonal skills and a strong team spirit.
• A natural problem-solver who enjoys finding smart solutions to recurring issues and believes that "the best support is no support."
• Finally, you share our values of excellence, curiosity, and proactivity.

Hiring Process

• HR Interview with one of our Talent Acquisition Manager (45')
• Hiring manager Interview with our Customer Care team.
• Last Interview with our CPSO.

You don't have to match all the requirements, if you feel this offer could be a great opportunity for you, reach out anyways! We hire based on talent and we promote inclusivity inside Cafeyn and strongly believe that our culture is strongest when it is the most diverse.