Front Desk Agent

Zyyo LLC.

Louisville, KY

Front Desk AgentLegal Address - Louisville, KY 40202## OverviewPosition TypeFull-Time/Part-TimeJob ShiftAny## Description## **Position Summary**An upper-upscale downtown hotel is seeking a friendly, professional, and service-driven **Front Desk Agent** to join our Front Office team. The Front Desk Agent is responsible for providing exceptional guest service throughout the guest stay while ensuring smooth and efficient front desk operations.## **Responsibilities*** Welcome and assist guests with a warm, professional, and service-focused approach.* Check guests in and out accurately and efficiently.* Assist with reservations, room assignments, and guest requests.* Respond professionally to guest questions, requests, and concerns.* Handle billing questions, payments, and guest account inquiries.* Process cash and credit card transactions accurately.* Provide information about hotel services, amenities, and the local area.* Monitor arrivals, departures, VIPs, and special requests.* Communicate effectively with Housekeeping and other hotel departments to meet guest needs.* Maintain a clean, organized, and welcoming Front Desk and lobby.* Follow hotel policies, procedures, cash-handling standards, and service expectations.* Assist with resolving guest concerns and escalate issues when necessary.* Communicate important guest and operational information to the appropriate team members.## Qualifications## **Qualifications*** Previous hotel Front Desk, hospitality, or customer service experience preferred.* Excellent customer service and communication skills.* Strong attention to detail and organizational skills.* Ability to remain professional and calm in a fast-paced environment.* Comfortable using computers and hotel property management systems.* Professional appearance and positive demeanor.* Ability to work independently and as part of a team.* Ability to work flexible shifts, including weekends and holidays as needed.## **What We’re Looking For**A dependable hospitality professional who takes pride in creating a welcoming guest experience and providing exceptional service. The ideal candidate is professional, attentive to detail, and enjoys working with people in a fast-paced hotel environment.If you are ready to grow your hospitality career in an **upper-upscale hotel environment**, we encourage you to apply.
J-18808-Ljbffr Zyyo LLC.

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Vacancy posted more than 2 months ago

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