Store Manager

Job Description

WOODBURY COMMONS PREMIUM OUTLETS

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Position Overview

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The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.

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Reports To: District Manager

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Supervises: Co-Manager, Assistant Manager, Key Holder, and Store Associates

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Essential Functions

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People Development

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• Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning.
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• Performance Management: Set annual goals, administer performance reviews, and develop all direct reports.
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• Training & Development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience.
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Customer Experience

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• Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
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• Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions.
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• Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom.
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Drive Sales & Profitability

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• Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
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• Strategic Execution: Create and execute strategies to maximize store sales and control expenses.
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Operational Effectiveness

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• Payroll Management: Meet all payroll expectations.
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• Loss Prevention: Control company assets by meeting all loss prevention measures.
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• Policy Compliance: Execute and comply with all company policies and procedures.
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Additional Responsibilities

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• Decision Making: Use sound judgment when making decisions.
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• Communication: Maintain excellent communication skills.
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• Integrity & Respect: Act with integrity and respect.
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• Adaptability: Adapt to changes required by the business.
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• Multitasking: Ability to handle multiple tasks simultaneously.
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• Additional Duties: Assume and complete other duties as assigned by the supervisor.
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Job Requirements

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• Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals.
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• Proficiency in personal computer use and detailed report analysis.
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• High school education or equivalent preferred.
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• Ability to perform heavy lifting in excess of 30 pounds.
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• Ability to stand for a minimum of eight hours during scheduled shifts.
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