New Home Sales Consultant

Overview Ashton Woods, the #1 private home builder in the United States, markets its homes through its two award-winning brands, Ashton Woods Homes and Starlight Homes. The Ashton Woods brand is known for designing thoughtfully curated, inspired homes for people who love design. The Starlight Homes brand builds homes specifically for first‑time homebuyers, offering affordable homes with well‑executed designs and quality finishes for buyers looking to make the dream of home ownership a reality. At Starlight Homes, our goal is to ensure the customer’s first journey into home buying is simple, smooth, and reassuring. Together with Ashton Woods Homes, we have welcomed over 60,000 people to their new homes. Our company’s commitment to innovation and continually evolving to meet the needs of the market is a key reason we have seen the success we have. Headquartered in Atlanta, Georgia, Starlight sells new homes in Atlanta, Austin, Charleston, Dallas, Houston, Jacksonville, Nashville, Myrtle Beach, Orlando, Phoenix, Raleigh, San Antonio and Tampa. Position Overview *This is a commission‑based role* As a New Home Sales Consultant, your mission is to serve as a trusted guide during the home buying sales process, navigating buyers through an intimidating process and helping to make their home ownership dreams come true. You will learn and use the Starlight Homes (and Ashton Woods) sales process while demonstrating exceptional customer service. You will have the opportunity to be a part of a team that is building a strong foundation of values and culture, with the ambition to grow the company into greatness. New Home Sales Consultants receive 4‑weeks of award‑winning training. Responsibilities Drive Sales Process Deliver outstanding customer service through inbound phone calls in accordance with the Starlight homes (and Ashton Woods as needed) training, educating interested parties about products, setting appointments, and answering questions in a professional manner. Develop, practice, and deliver a good sales presentation consistent with company training. Maintain a high level of activity including engaging with new prospects, following up with interested prospects, and setting appointments to close. Respond promptly and efficiently to customer queries. Maintain effective communication with Starlight Homes (and Ashton Woods) team members. Attend, provide updates, and actively participate in weekly meetings as scheduled. Communicate with Sales Manager and present organized information regarding passive and engaged prospects. Utilize all resources to transition leads into prospective customers and consistently follow up with customers who are under contract. Generate referrals by upholding a high standard of customer service and satisfaction. Enter leads, appointments, and all communication into Salesforce daily. Develop and maintain relationships with realtors, visiting real estate offices, networking, and conducting business with realtors. Other Responsibilities Present Starlight homes (and Ashton Woods when needed) in a knowledgeable and professional manner. Be a subject matter expert on the homebuilding process, and educate prospects on what to expect throughout the process. Stay immersed in community information and trends, including schools, utilities, tax information, recreational areas, shopping areas, and other requested client information. Work with all clients to understand and identify their vision while aligning the perfect home to meet their needs. Use training modules to stay consistent with Starlight’s (and Ashton Woods) process, continuously improving sales delivery. Call all customers the night before loan application to ensure they are prepared with all necessary documents. Call all customers the night of the sale to congratulate them on their new home and thank them for choosing Starlight Homes. Call all customers under contract at least once a week to maintain rapport. Respond to phone calls and e‑mails between Starlight team members within 24 hours. Qualifications At least 2 years of direct sales or customer service experience. May require a valid and active real estate license, subject to state requirements. Valid/Active driver’s license required. Ability to work weekends (but will either have Monday/Tuesday off, or Thursday/Friday off). Work onsite at the model home or mobile office within the community. Experience working with Microsoft Office products and ability to learn new software programs. Strong verbal and written communication skills. Exemplify a high level of professionalism in appearance and daily interactions with team, management, and customers. Support all members of the team and exude a collaborative approach to ensure the success of self and others. Maintain an adaptable and flexible attitude. Must be able to handle high volume situations. Strong work ethic, drive, positive attitude, and decision‑making skills. Maintain an organized workspace and help keep the office presentable. Typical Physical and Mental Demands Must be able to read, write, and speak fluently in English and perform calculations. Employees must be able to hear and have vision sufficient to utilize all office equipment. Use of hands and fingers is required to utilize standard office equipment. Requires occasional lifting up to 20 pounds. These physical requirements represent those necessary to successfully perform the essential functions of this position. Reasonable accommodation will be made to enable individuals with disabilities to perform these functions if requested. Working Conditions Work is generally performed in a typical office environment using standard office equipment; the position is mostly sedentary, though some walking and standing may be required. Fast‑paced environment subject to numerous schedule and priority changes and short‑notice activity. Additional Responsibilities The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Additionally, an employee’s job duties may change at any time, in the company’s sole discretion. #J-18808-Ljbffr Ashton-Woods-Home