Assistant General Manager

ASSISTANT GENERAL MANAGER up to 110K + Bonus Upscale Steakhouse | Las Vegas, NV Full-Time | In-Person ABOUT THE OPPORTUNITY An upscale, high-volume steakhouse in Las Vegas is seeking a hands-on Assistant General Manager to uphold exceptional hospitality standards, drive excellence across front-of-house and back-of-house operations, and lead with integrity, humility, and ambition. This role supports the General Manager in ensuring that every shift reflects a commitment to consistency, guest satisfaction, and continuous improvement. EXPERIENCE PROFILE Restaurant Operations Minimum 5–8 years of experience in upscale or fine dining environments, including at least 2 years as an AGM or FOH Manager Demonstrated success in high-volume, high-check-average settings In-depth knowledge of steakhouse-style service, timing, and guest expectations Capable of managing teams of 80+, including servers, hosts, bussers, and bar staff Confident in executing wine service and tableside presentations Experience working in both union and non-union settings Business & Financial Acumen Strong background in P&L oversight, labor cost control, and inventory systems (Toast, Excel, Google Workspace) Assists GM with sales reporting, forecasting, and vendor partnerships Knowledgeable in SNHD regulations and committed to maintaining A-grade inspections Experience in menu engineering and promotional strategy in collaboration with culinary leadership Analyzes guest feedback and service data to improve operations Guest Relations & Hospitality Ensures every table receives thoughtful, timely service and meaningful engagement Responds to guest concerns with grace and urgency, reinforcing commitment to service recovery Builds rapport with regulars and VIPs, personalizing service to create lasting memories Maintains a consistent and present floor presence during peak hours Staff Leadership & Development Leads hiring, training, coaching, and performance management of FOH staff Conducts pre-shift meetings and leads ongoing education Encourages open communication, accountability, and cross-department collaboration Skilled in conflict resolution, succession planning, and team development Bar Management Oversees bar operations including inventory control, compliance, staff scheduling, and product quality Partners with bartenders to elevate service and ensure alignment with restaurant standards Maintains financial oversight and enforces local laws and regulations related to alcohol service KEY TRAITS & COMPETENCIES Refined Hospitality — Polished, professional demeanor; anticipates guest needs and exceeds expectations Toughness — Thick-skinned, assertive, and thrives under pressure; confident managing demanding clientele Leadership Presence — Commands respect without ego; leads with integrity, fairness, and empathy Detail-Oriented — Sharp focus on service flow, cleanliness, timing, and table touchpoints Service-Driven — Believes hospitality is personal; encourages storytelling, engagement, and loyalty Adaptable & Flexible — Can pivot quickly for last-minute VIPs, staff shortages, or changes in volume PHYSICAL REQUIREMENTS Ability to remain on feet for extended periods (8+ hours) and lift up to 50 lbs Ability to walk, bend, reach, and climb stairs as necessary