Clinical Navigator - Physician Specific Back, Neck & Spine

Job Description

Job Description

POSITION SUMMARY

The Clinical Navigator-Physician-Specific (CN) is responsible for assisting the physician in patient treatment issues, providing direct patient care, and maintaining proper standards of quality and integrity. The CN will serve as an extension of the physician (varying in specialties such as pain management, vascular, etc.) performing clinical duties while acquiring supplementary knowledge of the medical field and helping to make the workplace an efficient and effective environment for all. The CN will guide a patient through their healing journey at Sano Orthopedics.

PRIMARY RESPONSIBILITY 

• Optimize and nurture the patient experience
• Navigate patients through their visits
• Provide Pre-Operative education and Post-Operative care for patients
• Perform appropriate patient care duties when patient is in the clinic, including but not limited to: 
  1. Room patients
  2. Schedule follow ups
  3. Prepare and record charts appropriately within the EMR
  4. Employ skill in patient care and communication
  5. Assist with preparing and administering injections
  6. Prepare for and assist physician with minor procedures
  7. Communicate with external healthcare providers (Physician, PA, NP, ATs, PTs, OTs, RNs) on patient status
  8. Prepare and assist patient with needed paperwork (e.g. work status form)
  9. Home exercise program development and instruction
  10. Patient education
  11. Call in patient prescriptions as directed
  12. Utilize company Inventory Management System
  13. Assist physician with EMR functions required for proper documentation and capturing appropriate data
  14. Coordinate MRI and surgery referrals as needed
  15. Schedule surgeries as needed
  16. Print images as needed
• Monitor patient and staff communication daily (Klara/TEAMS)
• Complete Family and Medical Leave Act (FMLA) and Short-Term Disability (STD) paperwork
• Report MRI and lab results to patients as directed by physician
• Obtain prior approval from insurance companies on prescriptions, injections, or procedures as needed
• Serve as preceptor and educational mentor for students and residents
• Facilitate the front office as needed
• Help manage physicians day-to-day schedule
• Help answer patient communication when not in clinic
• Attend mandatory full staff and clinical meetings and acknowledges receipt of and reviews minutes if absent
• Adhere to all company policies and procedures
• Engage primary care offices, athletic trainers, physical therapists, and other referral sources in an effort to increase awareness in the community
• Enhance the experience of referring providers
• Perform other related duties as required or assigned

SKILLS

• Understanding of Internal Classification of Diseases (ICD) and Common Procedural Terminology (CPT) coding 
• Proficient knowledge of medical terminology and anatomy 
• Strong customer service skills 
• EMR experience (eClinical Works preferred) 
• Highly detailed and accurate, with excellent organizational skills
• Excellent communication and interpersonal skills; expresses thoughts and ideas clearly, both verbally and in writing; establishes trust and confidence quickly
• Excellent skills in Microsoft Office (primarily Word, Excel, PowerPoint and TEAMS).  
• Must be computer literate with the ability to learn new software applications

COMPETENCIES 

• Ability to function effectively under tight time constraints, consistently meet strict deadlines, prioritize, and handle multiple tasks in a demanding work environment
• Ability to communicate appropriately and build relationships with patients and coworkers
• Willingness to adhere to all principles of confidentiality
• Ability to represent the company in a professional manner to both internally and externally
• Goal-oriented and self-motivated.  Is proactive, committed, has high standards, and does what it takes to get the job done
• Ability to work independently and effectively in a team environment

• Ability to show initiative, good judgment, and resourcefulness

EDUCATION AND QUALIFICATIONS

• Bachelor’s or Master's Degree in Athletic Training or equivalent from a CAATE accredited program is preferred; Licensed Practical Nurse or Medical Assistant with 2+ years of clinical experience (Pain Management preferred) will be considered.
• State Licensed (or eligible for License in MO and KS) if applicable
• Certified Athletic Trainer through the Board of Certification, Inc. (ATC) or applicable accrediting body
• Basic Life Support (BLS) Certification, preferred.