Manager, Youth & Family Enrollment - Part Time

Position Purpose Conduct thoughtful interviews, coach, and assess volunteers to build mentorship relationships in our community. Requires a high degree of customer service, process management and goal orientation. Outcomes / Goals Conduct in-depth interviews with children and parents/caregivers that occur primarily in-home, occasionally they occur virtually. Assess, coach, and apply factors contributing to successful and enduring mentoring relationships. Demonstrate a high level of proficiency and skill in assessing eligibility and appropriateness for the program. Ensure all parts of the Enrollment process are completed including background checks, references, collateral information collected, written assessment, and all other necessary paperwork. Process files and obtain all documentation in a timely manner, consistent with Program Policies. Maintain accurate and timely data in electronic and physical files. Other duties as assigned. Job Competencies Relationship Building – Invests in internal and external enduring relationships. It takes time to build trust and explore interests. Demonstrates openness and honesty; listens well to others and truly values people. Can diffuse high-tension situations comfortably. Can motivate diverse people; shares wins & successes. Problem Solver – Can quickly find common ground and solve problems effectively for the good of all with minimal noise; encourages collaboration. Asks good questions and probes all sources for answers; can see underlying or hidden problems and patterns and doesn’t stop at the first answer. Assessment – Is a good judge of behaviors; can clearly articulate the strengths and limitations of people; acts on the information gathered in a timely manner. Planning and Time Management – Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Uses his/her time and the time of others effectively. Agency Values We Center Youth (the Individual and their Family) We Progress and Grow Intentionally We Cultivate Belongingness We Commit to Diversity, Equity, and Inclusion (DEI) Principles We Succeed When We Collaborate and Communicate #J-18808-Ljbffr Big Brothers Big Sisters of Eastern Missouri