Senior Program Performance & Operations Manager - AD293

Title: Senior Program Performance & Operations Manager - Health & Wellness Location: River House - 211 SE Caruthers St., Portland, OR 97214 Schedule: This is an in-person position, Monday through Friday, 8:30am - 5:00pm Wage Range: $105,000.00 – $115,000.00 annual salary, Exempt If you are a motivated and dedicated Senior Program Performance & Operations Manager looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you! At NARA Northwest, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference. Company Mission The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need. About The Company At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives. With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others. Position Overview The Senior Program Performance & Operations Manager serves as a strategic operational leader responsible for monitoring program performance, grant-funded initiatives, operational effectiveness, quality outcomes, regulatory compliance, and financial performance across assigned programs and divisions. This position serves as the primary operational partner to the Chief Health and Wellness Officer and works collaboratively with program leadership, finance, billing, grants management, quality improvement, compliance, and executive leadership to ensure achievement of organizational goals, grant deliverables, contractual requirements, and performance expectations. The Senior Manager provides executive-level analysis, reporting, and data-driven recommendations to improve program effectiveness, outcomes, compliance, and financial sustainability, with oversight of performance associated with approximately $16 million in grant funding. What You Will Do Operational Leadership Serve as strategic operational advisor to the Chief. Monitor operational performance across assigned programs. Identify barriers impacting program effectiveness. Coordinate cross-departmental projects and priorities. Provide recommendations regarding staffing, workflows, and service delivery models. Grant Performance & Compliance Monitor performance of federal, state, tribal, and private grant-funded programs. Track grant deliverables, milestones, reporting requirements, and performance measures. Collaborate with program leaders to ensure compliance with funding requirements. Identify compliance risks and recommend corrective actions. Assist with grant reporting, audits, and monitoring activities. Outcomes & Performance Management Develop and maintain division-wide performance dashboards. Monitor KPIs and operational metrics. Analyze utilization, productivity, access, engagement, and outcome data. Identify trends and provide actionable recommendations. Develop executive reports and presentations. Financial & Revenue Performance Partner with Finance, Billing, Revenue Cycle, and Program Leadership. Monitor financial performance indicators. Identify operational barriers affecting revenue. Review budget-to-actual performance. Assist in developing corrective action plans when performance targets are not met. Executive Reporting Prepare weekly operational performance reports. Develop executive dashboards and scorecards. Present findings and recommendations to executive leadership. Immediately escalation significant operational, compliance, financial, or grant-related concerns. Regulatory & Quality Oversight Monitor regulatory requirements impacting assigned programs. Support audit readiness efforts. Ensure operational practices align with organizational policies. Support accreditation, licensing, and contractual requirements. #J-18808-Ljbffr Native American Rehabilitation Association of the Northwest, Inc. (NARA)