IT Business Analyst

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in! At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun. Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. We are looking for a Senior People Technology Analyst to own the automation layer that powers our People Team and add to our People technology thought leadership. This is a role for someone who is equally excited about building elegant solutions and owning them responsibly for the long haul. You will be the primary hands‑on builder of Workato-based automations across our People tech stack, designing and delivering the integrations and workflows that eliminate manual effort, connect our systems, and create seamless employee experiences at scale. You will also serve as the governance owner of our automation practice, establishing the standards, policies, and oversight that ensure our solutions are reliable, secure, and built to last. Over time, you will be a key voice in evaluating and shaping the future of our People technology ecosystem, identifying new tools and capabilities that keep us ahead of the curve. Act as a strategic voice on People technology at Duolingo — developing a deep understanding of our current systems landscape, identifying gaps and opportunities, and partnering with People Team leadership to shape the roadmap of tools, platforms, and capabilities we invest in next Serve as a primary builder and the technical owner of Workato-based automations across the People tech stack, designing and delivering workflows that connect systems, eliminate manual processes, and scale with the business Establish and own the governance framework for People Team automation — including standards, documentation practices, access controls, and policies that ensure our Workato environment is reliable, auditable, and well‑maintained Identify and fill automation gaps across the People systems ecosystem — including Workday, Greenhouse, benefits platforms, payroll systems, and other third‑party tools — ensuring accurate, reliable data flows across the full employee lifecycle Partner with stakeholders across the People Team and beyond to gather requirements, map processes, identify automation opportunities, and translate business needs into scalable technical solutions Proactively identify and eliminate manual, repetitive processes across People operations — from onboarding and offboarding to employee data changes, approvals, and compliance workflows Stay current on the broader HR technology landscape, evaluating emerging tools and bringing forward recommendations that continuously raise the bar for how the People Team operates Maintain clear documentation of system configurations, integration architecture, and workflow logic to ensure continuity, scalability, and knowledge sharing across the team Qualifications Minimum of a baccalaureate degree 5+ years of experience in HR technology, People systems, or a related technical role, bringing broad familiarity with the People technology landscape Demonstrated hands‑on experience building and managing automations using Workato or a comparable iPaaS platform (e.g., MuleSoft, Boomi, Zapier) — experience with Workato specifically is strongly preferred A proven track record of not just building automations, but owning them — including governance, documentation, and ongoing stewardship of solutions in production Proven ability to translate People team requirements into technical solutions, with demonstrated success eliminating manual processes through automation Strong analytical and problem‑solving skills, with high attention to detail and a bias toward clean, scalable, and well‑governed solutions Excellent communication and interpersonal skills — comfortable working across technical and non‑technical audiences and influencing without direct authority A genuine teammate with a strong desire to help others; demonstrated success building trusted relationships within diverse groups; the ability to thrive and be resilient in a fast‑paced, high‑growth organization A high sense of discretion and ability to maintain confidentiality while handling sensitive employee data Exceptional Candidates Strong working knowledge of Workday HCM, including experience with configuration, business process frameworks, reporting, and integrations Direct experience working within a People Team or HR function, with deep fluency in core HR processes across the employee lifecycle Experience establishing or maturing an automation governance practice — including defining standards, managing recipe libraries, and setting access and change control policies Familiarity with AI‑enabled HR tools, agentic workflows, or emerging automation capabilities within People systems A natural curiosity about People tech, how systems connect, and a habit of asking "what should we automate next?" before anyone has to ask them Fluency in Google apps, Greenhouse, Jira, and other People systems Unfortunately, there is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double‑check these details before sharing any information. Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Salary Range: $142,800 — $193,200 USD #J-18808-Ljbffr