Technical Support Professional Career Level

Job ID: 45460Location: Knoxville, Tennessee, United StatesCapabilities: Information TechnologyOffice Setup: HybridSalary: $95,200.00 - $143,990.00Company: JacobsAt Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. Your impact At Jacobs, we don’t settle – always looking beyond to raise the bar and deliver with excellence. We apply our knowledge and innovation as welook tothe future with great optimism and focus. We don’t settle until we give our best and know that we’re making a difference. As the Microsoft Endpoint Configuration Manager (MECM) Administrator, you’ll utilize your deep knowledge of MECM to drive functionality and compliance collaborating with cross-functional teams, you’ll drive our success in IT and beyond.In this role, you’ll:Assist and create applications and task sequences within Microsoft System Center Configuration Manager (SCCM) for new software deployments.Assist with updating existing software, or to remove software, from Windows workstations and servers. Create and manage SCCM Compliance Rules/Baselines.Implement, assist, and troubleshoot issues with the SCCM infrastructure. Work with end users and fellow IT staff on software packaging and deployment needs. Document and provide test evaluation results.Create, update, deploy, troubleshoot, and remove objects in the SCCM environment based on provided guidelines. Create, update, and delete collections and removal of application reports for installation, modification, and removal of applications.Troubleshoot and help remediate Software Center software installation issues.Manage role-based administration (management of custom roles)Monitor site health via log files and SCCM console.Create and manage boundary groups across one or more distribution points.Work with site administrators to troubleshoot package deployments, removals, and modifications as required.Track deployment status via SCCM reports and proactively monitoring and identifying failures and remediate.Manage service incidents and requests using ServiceNow.Fulfill requests and resolve issues within defined SLAs. Here's what you'll need U.S. Citizenship and location within the U.S. is preferred.Bachelor’s degree in computer science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/trainingProficiency with scripting languages (e.g., VBScript, PowerShell) for use with packaging/deploying applications.Ability to troubleshoot, diagnose and solve problems.Effective communication skillsMust be self-motivated and possess time management skills.Must be a team player and able to work independently. Must be able to work flexible hours as needed.Must be able to multi-task.Ability to work in a fast-paced environment.Ideally, you’ll also have:Experience with the Flexera Suite (e.g., Admin Studio, InstallShield, Workflow Manager, Application Manager) Experience with Autopilot & IntuneExperience with JAMF / Apple Business ManagerOur health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Eligible employees may also enroll in a deferred compensation plan or the Executive Deferral Plan. Jacobs has an unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees, seven paid holidays, and caregiver leave. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock.The base salary range for this position is $95,200.00 to $143,990.00. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job posted on September 17, 2026. This position will be open for at least 3 days.We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support. Locations CityStateCountryKnoxvilleTennesseeUnited StatesKnoxvilleTennesseeUnited States