Director, CRM Product Owner (3 positions)

Position

The Director, CRM Product Owner (US CRM) leads the strategy, development, and delivery of best‑practice CRM capabilities across the US CRM ecosystem, driving transformation to a next‑generation Customer360 operating model.

Location

East Hanover, NJ (On‑site only, 15% travel, domestic and/or international).

Key Responsibilities

• Create and steward the Product Vision, Roadmap, and Delivery: define, communicate, and execute the vision and strategy for CRM capabilities/functions (e.g., Customer Engagement, Platform, Medical) ensuring alignment with business goals and stakeholder needs.
• Drive CRM Product Innovation: champion the adoption of advanced CRM technologies (including AI) and processes to optimize customer engagement and deliver actionable insights.
• Gather CRM Requirements: collect and interpret business needs, translating them into system and process improvements powered by technology, analytics, and best practices.
• Deliver Product Management Excellence: uphold high standards for product management delivery, disciplined execution, predictable and high‑quality releases, and continuous improvement.
• Transform Business Processes: analyze current business processes and gaps, design, implement, and scale improvements using data‑driven and technology‑enabled solutions.
• Lead Cross‑Functional Collaboration: facilitate collaboration between senior business leaders and working teams, securing input, feedback, and alignment on CRM initiatives.
• Ensure Governance & Compliance: establish and enforce governance frameworks to guarantee all CRM initiatives meet regulatory, privacy, and compliance requirements.
• Build and Develop High‑Performing Teams: recruit, mentor, and lead groups of Product Owners, managing dependencies and fostering a culture of innovation and continuous improvement.
• Drive Change Enablement: align stakeholders, identify risks, and remove barriers to ensure successful adoption and sustained progress of CRM initiatives.
• Evangelize CRM Strategy: promote the CRM strategy and communicate impact across the organization through stakeholder meetings, leadership forums, and targeted communications.
• Optimize CRM Investment: prioritize and implement best practices, conduct build‑vs‑buy analyses, and maximize the value of CRM investments.
• Maintain Industry Awareness: stay current on CRM platforms (e.g., Salesforce, Veeva), industry trends, and best practices across sectors.

Education

Bachelor's degree in a related field is required; Master of Science and/or MBA preferred.

Essential Requirements

• Proven success in leading product management for large‑scale CRM transformation, including accountability for delivery, change management, UX, governance, communication strategy, and risk and compliance mitigation.
• 7+ years of experience in product management, technology strategy, innovation, or leadership roles, preferably in the pharmaceutical, healthcare, or CRM sectors.
• Deep understanding of the CRM landscape (Sales, Marketing, Service), including Salesforce (AgentForce, Marketing Cloud, Health Cloud, Data Cloud, Core platform), Veeva, and major evolving players.
• Deep expertise in CRM, AI, and data platforms and architectures (e.g., Salesforce Data Cloud, Veeva, OpenAI, Snowflake).
• Deep understanding of the pharmaceutical industry, including regulatory requirements, market dynamics, and emerging AI technologies.
• Experience managing and being accountable for product management teams, including backlog health and prioritization, agile practices and ceremonies, and strategic innovation.
• Excellent leadership and communication skills with the ability to build and lead high‑performing teams.
• People‑management experience within CRM, AI, technology, or data‑driven environments required.
• Ability to foster cross‑functional alignment of key stakeholders to create a disciplined, ambitious, and collaborative, global, commercial CRM strategy.
• Strong analytical and problem‑solving skills, with the ability to interpret complex data and make informed decisions.
• Ability to adapt strategies and approaches in a rapidly evolving technological landscape.

Salary

Range: $185,500.00 – $344,500.00 per year, depending on relevant skills and experience, reviewed periodically upon joining.

Benefits

US‑based eligible employees receive a comprehensive benefits package including health, life and disability benefits, a 401(k) with company contribution and match, and additional benefits. Eligibility for a generous time‑off package (vacation, personal days, holidays and other leaves) and performance‑based cash incentive, and potential annual equity awards.