Order Management Coordinator

Order Management Coordinator

The Order Management Coordinator is responsible for ensuring the accurate and timely processing of customer orders from entry to delivery. This role acts as a liaison between customers, sales teams, logistics, and other internal departments to ensure seamless order fulfillment, while maintaining high levels of customer satisfaction and operational efficiency.

Key Responsibilities:

• Process and manage customer orders in the D365 system from receipt through fulfillment and invoicing. Release work and clean schedule.
• Handle commercial invoices for international orders
• Communicate with customers to confirm order details, delivery timelines, and resolve any issues.
• Coordinate with internal departments (Sales, Logistics, Finance, Warehouse, Production, Operations Support Team) to ensure timely order fulfillment.
• Monitor order status and proactively address delays, shortages, or other fulfillment challenges.
• Generate and review reports on order accuracy, backlog, and delivery performance.
• Maintain accurate and organized order records and documentation.
• Ensure compliance with company policies, procedures, and customer-specific requirements.
• Identify process improvements to increase order accuracy, speed, and customer satisfaction.
• Other duties as assigned by management

Qualifications:

• High school diploma or equivalent required; Associate degree preferred.
• 2+ years of experience in order management, customer service, supply chain, or related role.
• Experience with D365 systems preferred.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Outlook, Word).

Preferred Skills:

• Experience in manufacturing, retail, or distribution industries.
• Familiarity with international shipping and trade compliance.
• Knowledge of inventory processes.

Working Conditions:

• Office environment and Warehouse Environment (must be able to work in hot/cold environments)
• May occasionally require extended hours during peak periods or project deadlines.
• May occasionally require working weekends
• Must be able to stand/sit for long periods of time
• Steel Toe Shoes are Required

Total Rewards and Benefits

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 weeks starting Vacation (may increase with tenure)
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program
• Employee Stock Purchase Plan – purchase company stock at a discount!

**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**

Equal Opportunity Employer – Minority/Female/Disability/Veteran