ADI - Insurance Claim Advocate

General information

Ref # 22354

Remote? No

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

Location: Hybrid role in Costa Mesa, CA (3 days in office / 2 days remote)

Ally is a leading provider of Property & Casualty (P&C) insurance solutions for franchised auto dealers across the country. As the exclusive distributor of an Ally-branded garage insurance product, we help dealers protect their businesses with coverage designed to support many of their day-to-day insurance needs.

As a Dealer Relations Advocate, you will play an important role in creating a positive experience for our dealer partners. Acting as a trusted point of contact, you will serve as the bridge between dealers and our internal and external claims partners, helping to ensure questions are answered, concerns are addressed, and claims move forward as smoothly as possible.

In this role, you will provide outstanding customer service, build strong relationships with dealer partners, and advocate on their behalf throughout the claims process. You will work closely with claims teams to support timely and accurate claim handling, troubleshoot issues, and help drive solutions that meet dealer needs. Success in this position requires strong communication skills, a customer-first mindset, and the ability to collaborate effectively across teams.

The Work Itself

• Serve as the primary point of contact for dealer partners, supporting them with claims-related questions and guiding them through the claims process.
• Gather, review, and submit loss details to the appropriate claims teams, helping ensure information is complete, accurate, and processed efficiently.
• Communicate with dealer partners by phone, email, and in person to provide updates, address concerns, and help resolve issues in a timely and professional manner.
• Advocate for dealer needs internally and with third-party partners by sharing feedback, identifying opportunities for improvement, and helping drive effective solutions.
• Maintain a strong understanding of Ally's products, policies, and processes to confidently answer questions and provide clear, helpful guidance.
• Recognize potential issues or escalations early, partner with leadership and cross-functional teams, and work toward prompt and effective resolution.

The Skills You Bring

Minimum Qualifications

• 1+ years of experience
• High school Diploma or GED equivalent

Preferred Qualifications

• 1+ years of experience in the insurance industry required; commercial insurance experience preferred.
• Current producer and/or adjuster license, or the ability to obtain appropriate licensing in required states.
• Strong problem-solving and conflict-resolution skills, with the ability to navigate issues thoughtfully and effectively.
• Demonstrated accountability, strong organizational skills, and the ability to manage priorities in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to build positive relationships with dealer partners and internal teams.
• Proven commitment to delivering exceptional service to both internal and external customers.
• Familiarity with claims processing is a plus.

#LI-Hybrid #LI-Onsite

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at View email address on click.appcast.io. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging: 55000

Experienced: 75000

Expert: 95000

Incentive Compensation: This position is eligible to participate in our annual incentive plan